Rakesh Ramani
@rakeshramani
I lead agentic automation and network service delivery, improving customer outcomes, team performance, and operational efficiency.
IndiaWhat I'm looking for
I'm delivering automation for centralized order processing at PwC, serving as Scrum Master and driving sprint execution, backlog hygiene, sprint metrics, and production change requests.
Previously, I led SaaS customer delivery at TraceLink and WAN implementation teams at Infosys, following seven years troubleshooting router and switch environments at Aricent. Across 15 years, I've managed teams of 20+ FTEs, customer escalations, capacity planning, QBRs, and network service delivery.
Experience
Work history, roles, and key accomplishments
Working as Scrum Master for automation delivery to client for centralized order processing. Facilitating sprints, maintaining Azure DevOps board, and driving change requests for production deployments.
Worked as Technical Account Manager for service delivery on SaaS platform. Managed customer onboarding, B2B connectivity, training, and escalations for EMEA and North America regions.
Drove implementation of WAN routers on customer edge. Managed resources, capacity planning, conflict resolution, performance reviews, and presented business reviews to clients.
Network Specialist
Aricent Technologies
Jun 2011 - Jan 2018 (6 years 7 months)
Provided technical support for routers and switches, analyzed network infrastructure, performed root cause analysis, and contributed to knowledge base management.
Education
Degrees, certifications, and relevant coursework
Narsee Monjee Institute of Management Studies
MBA/PGD, Information Technology Systems Management
Grade: 70%
MBA/PGD in Information Technology Systems Management with 70% marks.
Malwa Institute of Technology
Bachelor of Engineering, Information Technology
Grade: 70.91%
Bachelor of Engineering in Information Technology with 70.91% marks.
SICA S.S School
Intermediate and High School
Grade: 66% and 78%
Completed Intermediate and High School examinations with 66% and 78% respectively.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Skills
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