I've supported enterprise desktops, laptops, peripherals, and software at Saft America, keeping end users productive through deskside support, incident resolution, and hardware refresh deployments.
I install, configure, test, image, and deploy workstations and software while maintaining hardware, software, and licensing inventory. I also diagnose hardware, application, and peripheral issues, perform upgrades, and minimize downtime against established deployment standards.
Previously, at Kohl's Warehouse, I coordinated 23 technicians supporting device deployments, maintenance, and upgrades. My background also includes workstation, connectivity, and network infrastructure support at Aaron's Service Center.
