Stanley O Mcbean

I've supported users at Teleperformance, OTL, and AAA by resolving hardware, software, network, and remote-access issues through phone, email, and remote desktop support.

At Teleperformance, I process approximately 30 to 50 help desk tickets daily, classify and route requests, remotely repair end-user PCs, and help track deployed computer parts inventory.

In Senior Help Desk Technician roles with OTL, I managed server administration tasks including backups, upgrades, recovery, and disk-space management. I also maintained computers, laptops, phones, printers, conference-room technology, servers, and access-control systems while partnering with technical teams on system implementations.

I've resolved more than 1.1K user inquiries and bring experience in incident response, IT problem management, trend analysis, ITIL service management, LAN/WAN support, security updates, and malware removal. I focus on clear customer service, efficient troubleshooting, and helping users make effective use of technology.