Genesis Figueroa

As an Analyst II in People Analytics, I analyze complex data to provide insights on employee engagement and performance. I automate reporting using Python and SQL, and develop interactive Tableau dashboards to support data-driven decision-making for stakeholders.

In my role in Quality Assurance & Reporting, I ensured the success of advertising campaigns by analyzing data and providing performance reports. I utilized Microsoft Office, particularly Excel, to manage campaign data and support team collaboration.

As a Claims Processing Quality Analyst, I reviewed bank transactions to determine claim decisions, investigated potentially fraudulent claims, and maintained confidentiality of sensitive information. My role involved analyzing data to provide recommendations.

In my role as a Customer Service Representative, I assisted customers with their banking needs, ensuring high satisfaction through effective communication and problem-solving strategies. I collected feedback to improve service processes.

Pursuing Teradata SQL and Data Management training to enhance skills in data management and SQL programming for effective data analysis.

Completed the Google Data Analytics Professional Certificate, focusing on data analysis, visualization, and interpretation to support business decision-making.

Completed high school education, acquiring foundational knowledge and skills necessary for further education and career development.