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Queen Precious Uzoma

@queenpreciousuzoma

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I resolve high-volume customer inquiries and improve client experiences across retail, events, and education.

Nigeria

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What I'm looking for

I'm looking for a customer support role where I can resolve complex client issues, use technical troubleshooting and clear communication, and improve customer experiences across digital channels.

At Queenz Vogue, I manage 100+ weekly customer inquiries across WhatsApp, Instagram, Facebook, email, and in-store channels while maintaining a 24-hour response time.

I created a custom-design pre-approval process that reduced change requests by 65%, cut production delays in half, and eliminated post-production complaints. I also use product demos to strengthen buyer confidence and support online sales growth.

Previously at Adakings Catering and Rental Services, I supported event clients, coordinated logistics, and resolved inquiries with an 85% first-contact solution rate. I bring six years of customer-facing experience, clear communication, documentation, troubleshooting, and empathy to every client interaction.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Representative

Current

Queenz Vogue

Dec 2022 - Present (3 years 10 months)

Managed multi-channel support across online and in-store channels, responding to 100+ weekly inquiries. Created a pre-approval process for custom designs that reduced change requests by 65% and boosted online engagement and sales by 35%.

Customer Support Multichannel Support WhatsApp Instagram Facebook Email Canva Video Editing Documentation Record keeping Problem Solving Communication Skills

Teacher

Various Educational Institutions

Apr 2015 - Aug 2022 (7 years 4 months)

Developed curriculum and taught English and Literature to classes of 30-45 students, adapting teaching methods to different learning styles. Led communication-focused teaching methods that increased student participation by 60% and average class performance by 25%.

Teaching Curriculum Development English Literature Communication Skills Conflict Resolution Adaptability

Customer Service Agent

Adakings Catering And Rental Services

Jul 2019 - Apr 2021 (1 year 9 months)

Served as primary contact for clients during event planning, handling 40+ daily inquiries via WhatsApp and phone. Coordinated logistics for events serving 50-2500 guests and created detailed event proposals and client feedback systems.