Queen Lateefah
@queenlateefah
I resolve customer issues and build retention through remote support and sales.
NigeriaWhat I'm looking for
I've supported customers for Amazon and a telecommunications service provider, resolving order, payment, account, technical, and billing issues across phone, email, chat, and ticketing systems.
At Amazon, I used Zendesk to manage support tickets and customer interactions, collaborated with internal teams, and consistently exceeded response-time and customer-satisfaction targets.
I've also provided remote virtual assistance, managing emails, schedules, reports, files, and online inquiries while maintaining confidentiality. My sales promotion experience at Martell Blue Swift strengthened my ability to educate customers, drive in-store sales, and exceed targets.
Experience
Work history, roles, and key accomplishments
Virtual Assistant
Private Client
Nov 2024 - Sep 2025 (10 months)
Managed client emails, schedules, and communication across multiple channels. Assisted with data entry, report preparation, and document organization using Microsoft Office and Google Workspace.
Helpline Assistant
Telecommunications Service Nigeria
Sep 2022 - Aug 2024 (1 year 11 months)
Answered customer inquiries via phone and email, resolving technical and billing issues. Logged and tracked customer complaints using internal ticketing systems.
Handled inbound and outbound calls, chat, and email support for Amazon customers. Resolved issues related to orders, payments, and accounts promptly and professionally.
Intern (NYSC)
Ogun State Secretariat
Nov 2019 - Jul 2020 (8 months)
Assisted in compiling and organizing project reports and documentation. Supported administrative tasks including data entry, filing, and official correspondence.
Sales Promoter
Martell Blue Swift
Jun 2018 - Sep 2019 (1 year 3 months)
Promoted products to customers, enhancing brand visibility and in-store sales. Educated customers on product features and managed tasting sessions.
Education
Degrees, certifications, and relevant coursework
The Polytechnic Ibadan
Higher National Diploma, Rural Development and Local Government Studies
Higher National Diploma in Rural Development and Local Government Studies from The Polytechnic Ibadan.
The Polytechnic Ibadan
National Diploma, Public Administration
National Diploma in Public Administration from The Polytechnic Ibadan.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Social media
Skills
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