QUEEN IWUAGWU
@queeniwuagwu
Customer Relationship Manager at Pack'N'Pay International Limited, converting leads into paying customers and keeping orders on track.
NigeriaWhat I'm looking for
At Pack'N'Pay International Limited, I convert leads into paying customers and onboard them with accurate, complete information. I handle about 70 customer calls daily and keep customers updated as their orders progress.
I manage order placement, confirmations, complaint escalation, and delivery follow-up using Zoho. I also monitor delivery timelines and escalate delays exceeding 72 hours.
At Fairmoney Microfinance Bank, I worked with key clients and the sales team to identify cross-selling and upselling opportunities. Earlier, as a Universal Teller at Union Bank of Nigeria, I processed cash transactions, handled remittances, and supported customers with enquiries and account-related cases.
Experience
Work history, roles, and key accomplishments
Customer Relationship Manager
Pack'N'Pay International Limited
Jan 2025 - Present (1 year 9 months)
Convert leads into active paying customers, handle about 70 customer calls daily, and manage order placement and delivery follow-up using Zoho. Monitor delivery timelines and support team members to achieve sales targets.
Key Account Associate
Fairmoney Microfinance Bank
Jan 2023 - Jan 2025 (2 years)
Built and maintained strong client relationships, identified upselling and cross-selling opportunities, and contributed to strategic account plans. Gathered client feedback and prepared performance reports to demonstrate value.
Universal Teller
Union Bank of Nigeria
Jan 2021 - Jan 2023 (2 years)
Processed daily cash transactions, handled ATM reconciliation, and provided prompt customer service. Cross-sold bank products and resolved customer enquiries while ensuring compliance with regulatory policies.
Education
Degrees, certifications, and relevant coursework
ALISON
Customer Service Skills, Customer Service
2024 - 2024
Completed the Customer Service Skills course from ALISON in 2024.
West African Association of Customer Service Professionals (WAACSP)
Basic Certificate in Customer Service, Customer Service
2024 - 2024
Completed the Basic Certificate in Customer Service from WAACSP in 2024.
Chartered Institute of Bankers of Nigeria (CIBN)
Annual Ethics and Compliance Certificate Programme, Ethics and Compliance
2022 - 2022
Completed the Annual Ethics and Compliance Certificate Programme from CIBN in 2022.
Union Bank of Nigeria
H2 Compliance E-Learning Course, Compliance
2022 - 2022
Completed the H2 Compliance E-Learning Course from Union Bank of Nigeria in 2022.
Fast Five Computer Training Institute
Diploma in Computer Application, Computer Application
2016 - 2016
Completed the Diploma in Computer Application from Fast Five Computer Training Institute in 2016.
Abia State Polytechnic
Higher National Diploma, Computer Science
2014 - 2015
Higher National Diploma in Computer Science from Abia State Polytechnic, completed in 2015.
Federal Polytechnic Nekede
National Diploma, Computer Science
2010 - 2012
National Diploma in Computer Science from Federal Polytechnic Nekede, completed in 2012.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Social media
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