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Oluwafunmike Moyosore

@oluwafunmikemoyosore

Customer Service Representative at Wise Payments Limited who resolved 500+ inquiries and achieved a 96% customer satisfaction score.

Nigeria

Message

What I'm looking for

I'm seeking to leverage my customer retention and service skills to deliver excellent customer experiences and contribute to a team's growth.

At Wise Payments Limited, I resolved over 500 customer inquiries across live chat, phone, and email, with an average resolution time of 10 minutes. I achieved a 96% customer satisfaction score and maintained a first-contact resolution rate above 85%.

Previously, at DataGuard Documents Management, Limited., I exceeded monthly sales targets by an average of 12% and drove an 18% increase in sales revenue in Q2 2023. I used Salesforce to document customer interactions and coordinated with operations, logistics, and account teams to resolve complaints.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Wise Payments Limited

Aug 2025 - Jul 2026 (11 months)

Resolved over 500 customer inquiries via live-chat, phone, and email with an average resolution time of 10 minutes, consistently exceeding SLA targets by 15%. Achieved a 96% CSAT score and maintained a first-contact resolution rate above 85%.

Salesforce HubSpot Live Chat Phone Support Email Support Troubleshooting Escalation Management SLA Compliance Root Cause Analysis Customer Satisfaction First Contact Resolutions Ticket Management Fraud Detection Security Compliance

Sales & Customer Representative

DataGuard Documents Management Limited

Feb 2022 - Jul 2025 (3 years 5 months)

Consistently exceeded monthly sales targets by an average of 12% through consultative selling and targeted upselling and cross-selling techniques. Drove an 18% increase in sales revenue in Q2 2023 and maintained a customer retention rate above 90%.