Queenee Kapoor
@queeneekapoor
Operations Manager specializing in OTC subscription lifecycle, billing, and revenue assurance for Europe customers.
IndiaWhat I'm looking for
I’m an OTC Operations Manager focused on end-to-end subscription operations for Europe customers, including creation, amendments, renewals, and cancellations. I maintain product catalog, rate plans, and charge models, and I drive accurate, on-time invoice production while handling customer claims “timely and in a professional manner.”
I bring global, in-depth contract and OTC knowledge, strengthen organizational compliance, and lead improvements that streamline ordering-to-processing workflows. I’m “skilled in data analysis, billing, project management, and vendor coordination,” produce and publish reports aligned to business requirements, and manage transitions while ensuring OTC SLAs are met and operational efficiency improves.
Experience
Work history, roles, and key accomplishments
OTC Operations Manager
Orange Business Services
Sep 2017 - Present (8 years 9 months)
Led end-to-end OTC subscription operations for Europe customers, managing creation, amendments, renewals, and cancellations in Zuora. Maintained product catalog and billing structures, ensured accurate on-time invoice production, and handled customer claims while supporting ordering and payment.
Associate Operations
Paytm E-Commerce Pvt. Ltd.
Jan 2015 - Jan 2017 (2 years)
Coordinated merchant order processing across fulfillment stages and ensured orders stayed within SLA using reporting and tracking. Managed courier and vendor operations for North-East shipments, communicated with merchants for returns, and supported cross-team operations including finance and MIS.
Education
Degrees, certifications, and relevant coursework
Krishna Girls Engineering College
Bachelor of Technology (B.Tech.), Computer Science Engineering (CSE)
Completed a B.Tech. in Computer Science Engineering (CSE) at Krishna Girls Engineering College, Kanpur.
Prabhat Senior Secondary Public School
Intermediate, Intermediate
Completed Intermediate education at Prabhat Senior Secondary Public School, Kanpur.
Prabhat Senior Secondary Public School
High School, High School
Completed High School education at Prabhat Senior Secondary Public School, Kanpur.
Microsoft
Microsoft Technology Associate, Software Development Fundamentals
Grade: 75%
Earned the Microsoft Technology Associate certification in Software Development Fundamentals with 75% scoring mentioned in the provided details.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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