Looking for a job

Grace Mfoniso Akanji

@gracemfonisoakanji

Message

I support customers, grow accounts, and improve service quality across diverse industries.

Nigeria

Message

What I'm looking for

I'm looking for a customer-focused role where I can use sales support, CRM, quality assurance, and communication skills to strengthen customer relationships, improve service delivery, and support company goals.

I've supported customers and grown accounts at Universal Business Funding, using ChaseData and Convoso to maintain detailed contact logs, verify applicant information, and communicate sales promotions.

At UBA, I responded to customer enquiries across phone, email, mail, and social media, processed account adjustments, and helped increase the customer base by 30% through quick service.

I've also worked in quality assurance and telemarketing at Hugo Technologies, where I documented quality levels, developed inspection workflows, trained team members, followed up on sales opportunities, and maintained customer records.

Experience

Work history, roles, and key accomplishments

Current

Client Assessment Specialist

Current

Universal Business Funding

Oct 2022 - Present (3 years 11 months)

Reviewing insurance applications and verifying applicant data. Communicating sales promotions and maintaining account records using CRM software.

CRM ChaseData Convoso Data Verification Client Assessment Sales Promotions Account Management

Quality Assurance

Hugo Technologies

Jun 2022 - Oct 2022 (4 months)

Documenting and reporting product quality levels, developing inspection standards, and training QA team members.

Quality Assurance Inspections Workflow Development Training Problem Solving

Customer Experience Expert

Hugo Technologies

Mar 2022 - Jun 2022 (3 months)

Delivered scripted talks to persuade potential customers, explained products and prices, and maintained customer contact records.

Telemarketing Customer Service Communication Skills Record keeping Sales

Customer Experience Expert

United Bank for Africa

May 2021 - Mar 2022 (10 months)

Responded to customer enquiries, opened accounts, and processed adjustments. Increased customer base by 30% through quick service.

Customer Service Account Management Communication Skills Data Analysis CRM

Customer Care

EventsTrail, Landmark Event Centre

Oct 2015 - Jun 2019 (3 years 8 months)

Managed exhibition guest data and oversaw exhibitors, assigning access tags to ensure smooth event flow.

Customer Service Event Management Data Entry Organization

Education

Degrees, certifications, and relevant coursework

University of Ibadan

BSc.Ed, Economics

2017 - 2021

Pursued a BSc.Ed in Economics, with coursework in Accounting and Public Finance. Completed a research project on the effects of education on economic growth and development in Nigeria from 2000 to 2015.