Queendalyne Anene
@queendalyneanene
I improve SaaS customer retention through proactive, end-to-end support.
NigeriaWhat I'm looking for
At ClendFX Group, I manage 90+ daily customer tickets across helpdesk, email, and live chat, leading onboarding and feature-discovery sessions while improving customer retention by 82%.
I've also supported e-commerce SaaS users at Pairdel Limited, where I reduced ticket resolution time by 25% through troubleshooting workflows and response templates. I work with Zendesk, HubSpot CRM, Zoho CRM, Salesforce CRM, Tawk.to, documentation, and workflow automation to resolve issues and strengthen customer experiences.
Experience
Work history, roles, and key accomplishments
Customer Success Executive
ClendFX Group
Mar 2024 - Present (2 years 7 months)
Owns 90+ daily customer tickets from logging to resolution across helpdesk, email, and live chat. Leads onboarding and feature discovery sessions, improving retention by 82% and reducing repetitive inquiries by 30%.
Customer Experience Representative
Pairdel Limited
Jan 2021 - Nov 2023 (2 years 10 months)
Delivered remote customer support via live chat, email, and helpdesk ticketing for an e-commerce SaaS platform. Reduced average ticket resolution time by 25% and assisted users with onboarding, reducing early stage drop offs by 18%.
Customer Support Intern
Royal Class Event Management
Jul 2019 - Aug 2020 (1 year 1 month)
Coordinated daily customer communication across phone, email, chat, and WhatsApp, handling inquiries from logging to resolution. Maintained organized customer records using Salesforce CRM and collaborated with internal teams to resolve complaints.
Education
Degrees, certifications, and relevant coursework
DV Digital Academy
AI Automation, AI Automation
Completed AI Automation certification from DV Digital Academy in 2026.
Digital Witch Community
IT Support & Digital Skills Training, IT Support & Digital Skills
Completed IT Support & Digital Skills Training from Digital Witch Community in 2025.
Exford Global Consult
Project Management, Project Management
Completed Project Management certification from Exford Global Consult in 2025.
Exford Global Consult
Customer Service & Relationship Management, Customer Service & Relationship Management
Completed Customer Service & Relationship Management certification from Exford Global Consult in 2025.
Federal Polytechnic Oko
Higher National Diploma, Food Science Technology
Earned a Higher National Diploma in Food Science Technology from Federal Polytechnic Oko in 2022.
Federal Polytechnic Oko
Ordinary National Diploma, Food Science Technology
Earned an Ordinary National Diploma in Food Science Technology from Federal Polytechnic Oko in 2019.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
Skills
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