QLQuasiah Little
@quasiahlittle
Forward-thinking leader with expertise in program management and claims processing.
United StatesWhat I'm looking for
I am a forward-thinking leader with a proven track record in program management and medical claims processing. My experience spans various roles where I have consistently delivered exceptional results through effective collaboration, critical thinking, and a strong analytical mindset. I thrive in environments that require stakeholder engagement and proactive problem-solving.
In my current role as a Customer Service Representative at Conduent, I have streamlined claims processing and enhanced efficiency through clear documentation and compliance with legal requirements. My previous experience at TLK Group USA and General Dynamics has equipped me with the skills to analyze customer issues and implement strategic improvements, leading to increased project efficiency and customer satisfaction.
Beyond my professional experience, I have volunteered as a Crisis Support Specialist, where I collaborated with mental health professionals to create individualized service plans and led therapeutic groups. This role has deepened my commitment to helping others and improving processes within the human services field.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Conduent
Mar 2021 - Present (4 years 3 months)
Conducted basic research and communicated effectively with customers, agents, and partners, addressing claim inquiries via email and phone calls. Streamlined claims processing by producing clear documentation, issuing claim forms, and ensuring compliance with benefits procedures and legal requirements. Proactively identified and implemented process improvements, resulting in enhanced claims adjudi
Customer Service Expert
TLK Group USA
Aug 2018 - Mar 2021 (2 years 7 months)
Analyzed customer issues related to cellular networks and data usage, leading to improved strategic objectives and revenue management. Managed over 150 calls weekly, achieving exceptional call time data and SAP time entry accuracy. Created and delivered comprehensive trainings, enhancing team accuracy and timely process completion.
Crisis Support Specialist
Civitas Health Services
Jun 2016 - Jun 2017 (1 year)
Collaborated with mental health professionals to complete individualized service plans for clients with diverse diagnoses. Led therapeutic groups focusing on relapse prevention, sobriety support, emotional management, and goal setting. Analyzed policy documents and proposed proactive solutions to improve processes and compliance.
Customer Service Representative
General Dynamics
Jun 2013 - Aug 2018 (5 years 2 months)
Provided excellent customer service via telephone and digital platforms, resolving inquiries and issues related to Medicare coverage. Utilized computerized systems for tracking, troubleshooting, and information gathering. Processed denied claims, explained results to beneficiaries, and educated them on appeals processes for denied claims.
Education
Degrees, certifications, and relevant coursework
Unknown High School
High School Diploma, Vocational Studies
Completed a comprehensive high school curriculum, culminating in a High School Diploma. Focused on vocational studies, gaining practical skills and knowledge relevant to various trades.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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