Open to opportunities

Chrisline Lacossiere

@chrislinelacossiere

I am a customer service professional skilled in conflict resolution, communication, and improving customer satisfaction.

United States

Message

What I'm looking for

I seek a customer-facing role where I can apply bilingual communication, complaint resolution, and case management skills within a supportive, growth-oriented team focused on improving customer outcomes.

I am an organized, service-oriented customer service professional with extensive experience solving customer issues and improving satisfaction. I adapt quickly to new processes and environments to deliver measurable results.

I manage and prioritize work orders, route complaints for rapid resolution, and build team strategies to enhance the customer experience. In remote and in-person roles I consistently apply active listening and clear communication to resolve inquiries.

Previously I coordinated programs and managed caseloads of up to 45 matches weekly, developing strategic interventions and collaborating with staff to meet group needs. I also served as a drug and alcohol intensive case manager and primary therapist, overseeing service plans, court coordination, and program evaluation.

I bring bilingual fluency in Haitian Creole and English, conversational French, strong Microsoft Office skills, and a commitment to empathy-driven service. I am seeking a role where I can leverage client advocacy, case management, and customer support strengths to drive positive outcomes.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

T M Davis Technologies

Apr 2019 - Present (6 years 5 months)

Plan, organize and maintain technicians' work orders and respond to customer queries and complaints to enable timely resolution. Route issues to appropriate technicians and collaborate on strategies to improve overall customer experience.

Customer Service Remote Support Communication Team Collaboration Microsoft Office CRM

Customer Service Representative

Xeus Financial

Feb 2017 - Apr 2019 (2 years 2 months)

Obtained and analyzed customer information through active listening and questioning to identify needs and provide timely resolutions to inquiries and complaints. Applied product and service knowledge to resolve issues and improve customer satisfaction.

Customer Service Active Listening Problem Solving Product Knowledge Phone Support Communication Microsoft Office

Program Coordinator

Big Brothers Big Sisters

Jan 2015 - Feb 2017 (2 years 1 month)

Managed a caseload of up to 45 matches weekly, providing personalized match support and interventions to improve carryover and program engagement. Collaborated with staff to deliver group activities, training, and ensure needs across groups were met.

Program Coordination Case Management Match Support Training Program Development Reporting

Drug & Alcohol Intensive Case Manager

Northwestern Human Services

Mar 2008 - Nov 2014 (6 years 8 months)

Managed up to 30 client caseloads weekly, implemented individualized service plans, and coordinated weekly court-related services and interdisciplinary collaboration to track progress. Evaluated programs and public health initiatives to ensure effectiveness and compliance.

Case Management Client Advocacy Interdisciplinary Collaboration Program Evaluation Documentation Crisis Intervention

Drug & Alcohol Primary Therapist

Northeast Treatment Centers

Mar 2006 - Feb 2008 (1 year 11 months)

Provided individual and group outpatient counseling, conducted client intakes for treatment placement, and advocated for clients in court and housing matters to support recovery and stability. Ensured community service needs were met alongside treatment goals.

Individual Therapy Group Therapy Treatment Planning Client Advocacy Outpatient Treatment Case Documentation