Loading...
Loading...
Himalayas
About usHimalayas PlusCommunityTech stackEmployee benefitsTerms and conditionsPrivacy policyContact usFor job seekers
Create your profileBrowse remote jobsDiscover remote companiesJob description keyword finderRemote work adviceCareer guidesJob application trackerAI resume builderResume examples and templatesAI cover letter generatorCover letter examplesAI headshot generatorAI interview prepInterview questions and answersAI interview answer generatorAI career coachFree resume builderResume summary generatorResume bullet points generatorResume skills section generator© 2025 Himalayas. All rights reserved. Built with Untitled UI. Logos provided by Logo.dev. Voice powered by Elevenlabs Grants
Join the remote work revolution
Join over 100,000 job seekers who get tailored alerts and access to top recruiters.
@chrislinelacossiere
I am a customer service professional skilled in conflict resolution, communication, and improving customer satisfaction.
I am an organized, service-oriented customer service professional with extensive experience solving customer issues and improving satisfaction. I adapt quickly to new processes and environments to deliver measurable results.
I manage and prioritize work orders, route complaints for rapid resolution, and build team strategies to enhance the customer experience. In remote and in-person roles I consistently apply active listening and clear communication to resolve inquiries.
Previously I coordinated programs and managed caseloads of up to 45 matches weekly, developing strategic interventions and collaborating with staff to meet group needs. I also served as a drug and alcohol intensive case manager and primary therapist, overseeing service plans, court coordination, and program evaluation.
I bring bilingual fluency in Haitian Creole and English, conversational French, strong Microsoft Office skills, and a commitment to empathy-driven service. I am seeking a role where I can leverage client advocacy, case management, and customer support strengths to drive positive outcomes.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Work history, roles, and key accomplishments
T M Davis Technologies
Apr 2019 - Present (6 years 7 months)
Plan, organize and maintain technicians' work orders and respond to customer queries and complaints to enable timely resolution. Route issues to appropriate technicians and collaborate on strategies to improve overall customer experience.
Xeus Financial
Feb 2017 - Apr 2019 (2 years 2 months)
Obtained and analyzed customer information through active listening and questioning to identify needs and provide timely resolutions to inquiries and complaints. Applied product and service knowledge to resolve issues and improve customer satisfaction.
Big Brothers Big Sisters
Jan 2015 - Feb 2017 (2 years 1 month)
Managed a caseload of up to 45 matches weekly, providing personalized match support and interventions to improve carryover and program engagement. Collaborated with staff to deliver group activities, training, and ensure needs across groups were met.
Northwestern Human Services
Mar 2008 - Nov 2014 (6 years 8 months)
Managed up to 30 client caseloads weekly, implemented individualized service plans, and coordinated weekly court-related services and interdisciplinary collaboration to track progress. Evaluated programs and public health initiatives to ensure effectiveness and compliance.
Northeast Treatment Centers
Mar 2006 - Feb 2008 (1 year 11 months)
Provided individual and group outpatient counseling, conducted client intakes for treatment placement, and advocated for clients in court and housing matters to support recovery and stability. Ensured community service needs were met alongside treatment goals.
Degrees, certifications, and relevant coursework
Bachelor of Science, Psychology & Human Services
Bachelor of Science in Psychology & Human Services from Clayton State University, completed in May 2004.
Software and tools used professionally
You can contact Chrisline and 90k+ other talented remote workers on Himalayas.
Message ChrislineJade Smith
New Business Coordinator, Highland Capital Brokerage
MANUEL WOLF JUNIOR LOMINY
Customer Support Specialist, Saferide
Patricia Pierre
Customer Experience Coordinator, Southern Home Services
Quasiah Little
Customer Service Representative, Conduent
Sunday Lamwaka
Peer Leader, Erie County
Shirley Nax
Remote Helpline Specialist, Path
Janiah Farmer
Customer Coach, NBCUniversal
Mecollson Louis-aime
Activity Therapist Specialist, Spectrum for Living
Mary Jean
Peer Specialist, New Horizons Community Health Center
Amaka Enilo
Customer Service Representative, Blue Cross and Blue Shield