Open to opportunities

Qiphaya abike

@qiphayaabike

Message

I resolve customer issues and build lasting client relationships across chat and email.

Nigeria

Message

What I'm looking for

I'm looking for a remote customer support or customer experience role where I can resolve issues, strengthen client relationships, use CRM and ticketing tools, and continue growing in a collaborative environment.

I'm the primary contact for customer inquiries and service requests at Slims Builders Enterprise, where I've reduced customer complaints by 15% through proactive follow-up and timely resolution.

I maintain customer records, coordinate internal escalations, and build long-term client relationships that encourage repeat business.

Previously at BJ Communications, I handled approximately 20 customer inquiries daily and achieved 90% positive customer feedback through professional support. I guided customers on products, resolved complaints effectively, and maintained accurate customer and sales records.

I'm comfortable supporting customers through email, chat, phone, and ticketing workflows using Zendesk, Zoho Desk, Slack, Microsoft Teams, Zoom, Google Workspace, and Microsoft Office.

Experience

Work history, roles, and key accomplishments

Current

Customer Relationship Officer

Current

Slims Builders Enterprise

Jan 2024 - Present (2 years 9 months)

Serving as the primary contact for customer inquiries and service requests. Reduced customer complaints by 15% through proactive follow-up and timely resolution.

Customer Relationship Management Complaint Resolution Escalation Management Customer Retention Follow up Relationship Building