Open to opportunities

Linda Kie

@lindakie

Message

Highly motivated customer service representative with extensive call center experience.

United States

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a dedicated customer service representative with a strong background in call center operations. With over 15 years of experience, I have honed my skills in effectively communicating with customers through various channels, including phone, email, and social media. My goal is to enhance customer satisfaction by resolving inquiries and concerns promptly and efficiently.

Throughout my career, I have worked with reputable companies such as Alorica and Indotronix International, where I successfully managed high volumes of calls and maintained detailed records for auditing purposes. My ability to de-escalate issues and provide tailored solutions has not only improved customer experiences but also contributed to the overall success of the teams I have been part of.

I am passionate about continuous improvement and thrive in dynamic environments that challenge me to grow. I am eager to bring my expertise in customer service to a new role where I can make a positive impact on both customers and the organization.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Alorica, Inc.

Aug 2021 - Present (4 years 1 month)

Engaged with customers via phone, email, chat, and social media to resolve inquiries and concerns. Maintained accurate customer information and de-escalated issues calmly and effectively.

Customer Service Conflict Resolution Data Entry Communication Social Media Management

Unemployment Specialist

Indotronix International

Aug 2020 - Aug 2021 (1 year)

Managed all aspects of unemployment benefit claims, assisting claimants with applications and processing payments. Handled a large volume of incoming calls, building trust through open communication and resolving complaints.

Unemployment Claims Process Customer Support Data Processing Conflict Resolution Communication

HR Assistant

BC Houston Career Training Academy

Jul 2016 - May 2019 (2 years 10 months)

Prepared and posted job advertisements, screened applications, and arranged interviews. Provided general administrative support, including preparing correspondence, managing confidential documents, and tracking deadlines.

Recruitment Administrative Support Document Management Confidentiality

Clerical Assistant

Harris County Protective Services

May 2005 - Nov 2014 (9 years 6 months)

Managed case records, including processing court documents, filing, and data entry. Coordinated duties with Court Supervisors and Administrative personnel, and served as a liaison between clients and Case Managers.

Case Management Data Entry Document Processing Administrative Support Communication

Admin Tech II

TDPRS

Jan 1997 - Feb 2002 (5 years 1 month)

Greeted visitors, handled inquiries and complaint calls, and prepared various forms and documents. Coordinated and scheduled meetings, and supervised nine clerical staff.

Administrative Support Staff Supervision document preparation Scheduling Communication