Open to opportunities

Putu ari Susanti

@putuarisusanti

Hospitality professional with 8+ years at Accor, specializing in FIT & group reservations, OTA management, and account sales.

Indonesia

Message

What I'm looking for

I’m looking for a role where I can own FIT & group reservations, manage OTA workflows, support sales administration and corporate accounts, and deliver a smooth, guest-first experience—ideally in Reservation, Administration, or Remote Hospitality.

I’m a hospitality professional with over 8 years of experience with Accor Hotels. I specialize in handling FIT & Group reservations, OTA management, guest relations, sales administration, and corporate accounts, bringing a highly organized, detail-oriented, and customer-focused approach to every booking and follow-up.

Across my roles at Mercure and Ibis Styles, I’ve supported sales goals through reservations on system, client relationship building, and sales reporting—covering FIT & GIT, MICE, wedding, leisure, and corporate/travel agent sales. I’m now seeking new opportunities in Reservation, administration, or Remote Hospitality roles where I can keep delivering strong communication and reliable results.

Experience

Work history, roles, and key accomplishments

Sales Coordinator

Mercure Bali Sanur Resort

Sep 2019 - Jul 2022 (2 years 10 months)

Handled reservations in the system and maintained sales reports while supporting ongoing client account management. Coordinated sales administration to keep relationships active and opportunities moving forward.

Reservation Management Sales Administration Sales Reporting Corporate Accounts Client Relationship Management FIT & GIT Support

Sales Executive

Mercure Bali Sanur Resort

Sep 2017 - Aug 2019 (1 year 11 months)

Managed FIT & GIT sales (including MICE and weddings) and supported corporate and travel agent accounts to meet sales goals. Built and maintained client relationships and pursued new sales opportunities.

FIT & GIT Reservations MICE Sales Corporate Account Management Client Relationship Management Sales Reporting Account Follow up

Sales Coordinator

Grand Livio Hotel

Oct 2016 - Sep 2017 (11 months)

Provided sales coordination and handled administrative tasks to support sales execution. Visited clients to promote the new brand and maintain relationships.

Sales Coordination Sales Administration Brand Promotion Meeting Coordination Account Follow up Communication Skills Relationship Building

Sales Coordinator

Ibis Styles Bali Kuta Legian

Oct 2015 - Oct 2016 (1 year)

Responsible for sales coordination, including meetings and relationship building with clients. Followed up on sales needs and supported account maintenance to sustain business.

Sales Coordination Client Relationship Management Meeting Coordination Customer Service FIT & GIT Support Account Management Detail Oriented Administration

Reservation Agent

Ibis Styles Bali Kuta Legian

Feb 2015 - Oct 2015 (8 months)

Processed FIT & GIT reservations and followed up on reservation requests. Supported corporate and travel agent sales through accurate booking handling and coordination.

Reservation Management FIT & GIT Reservations Travel Agent Support Customer Service Coordination

Reservation Agent

Ibis Styles Bali Kuta Legian

Sep 2014 - Jan 2015 (4 months)

Handled reservation agent duties, including following up on reservations for FIT & GIT. Supported corporate and travel agent sales and performed account maintenance tasks.

Reservation Follow Up FIT & GIT Reservations Corporate & Travel Agent Support Account Management Customer Communications Booking Coordination Attention To Detail Sales Support