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zahraa kli

@zahraakli

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Travel Executive delivering exceptional client service and hospitality-ready guest relations support.

Indonesia

Message

What I'm looking for

I want to use my customer service, problem-solving, and attention to detail in a front office or guest relations role in hospitality—delivering smooth support, quick resolution of issues, and personalized experiences for every guest.

I’m a highly organized, customer-focused Travel Executive with extensive experience managing travel arrangements for individual and corporate clients. I’m known for resolving issues quickly, minimizing disruption, and keeping clients fully satisfied.

At PIT Travelmate Indonesia, I organize individual and group travel—including flights, accommodations, transportation, and tailored itineraries. I’ve handled complaints, last-minute changes, cancellations, and travel disruptions, consistently finding alternative arrangements to support a 100% satisfaction rate.

I also negotiate with airlines, hotels, and tour operators to secure the best deals and manage travel documents like visas and travel insurance in line with relevant regulations. Beyond bookings, I maintain accurate budgets and financial records, and I follow up on payments for both government and corporate clients.

Earlier, I supported national and international tourism efforts through internships at Indonesian government ministries, strengthening stakeholder relationships and contributing to events such as the MotoGP Grand Prix in March 2022 in Lombok. I’m now focused on bringing my customer service, problem-solving, and attention to detail into a front office or guest relations role in hospitality.

Experience

Work history, roles, and key accomplishments

Current

Travel Executive

Current

PIT Travelmate Indonesia

Aug 2022 - Present (3 years 10 months)

Organized individual and group travel arrangements (flights, accommodations, transportation, itineraries) tailored to client needs. Resolved cancellations, disruptions, and last-minute changes by securing alternative arrangements, maintaining a 100% satisfaction rate, while negotiating vendor rates and managing travel budgets.

Travel Planning Visa And Travel Insurance Support Budget Reconciliation Stakeholder Management

Administrative Officer

Coordinating Ministry for Maritime and Investment Affairs

Jan 2022 - Jun 2022 (5 months)

Provided administrative support through document management, filing, and correspondence with internal teams and external stakeholders. Supported national and international tourism events, including coordinating official delegation travel logistics for the MotoGP Grand Prix implementation in March 2022 in Lombok.

Document Management Administrative Support Event Logistics Travel Coordination Minutes And Report Assistance

Tourism Coordinator

Ministry of Tourism Republic of Indonesia

Jun 2021 - Jan 2022 (7 months)

Coordinated international tourism events, exhibitions, and roadshows to promote Indonesian destinations across the EMEAA regions. Assisted with high-level meeting documentation and supported partnerships with international stakeholders, including collaboration efforts with Netflix to promote Indonesian tourism through film.

Coordination

Restaurant Waitress

Pizza Hut Indonesia

Jan 2018 - Jun 2018 (5 months)

Greeted and served customers by taking orders accurately, processing payments through a cash register, and handling inquiries and concerns professionally. Recommended menu options to enhance the dining experience and maintained cleanliness while following health and safety standards.

Customer Service Order Taking Upselling Food And Beverage Service Health and Safety Time Management Teamwork

Education

Degrees, certifications, and relevant coursework

University of Indonesia

Bachelor of Tourism, Management (Resort and Leisure)

Activities and societies: Student member (2018–2019). Chief Executive of Field Trip to Yogyakarta (2019). Secretary of Field Trip in Bandung (2018). Representative for Provoke Magazine Volume 8 (Bandung, Indonesia).

Studying Management Resort and Leisure at the University of Indonesia (in progress) as an undergraduate. Pursuing a Bachelor’s degree in Tourism.