Nyaradzai Dube
@nyaradzaidube
Dedicated customer service specialist with over a decade of experience.
ZimbabweWhat I'm looking for
I am a customer service specialist with over a decade of experience, dedicated to enhancing customer satisfaction and team productivity. My career has been marked by a consistent track record of excelling in customer service roles, where I have successfully managed high volumes of customer interactions and implemented process improvements that have led to significant enhancements in service delivery.
At Lilith Gadgets, I led the implementation of a new call center script and resolved 95% of escalated customer issues, maintaining high customer satisfaction rates. My expertise in CRM systems has allowed me to streamline customer information management, enabling more specialized service. I am passionate about mentoring new hires and sharing best practices to foster a culture of excellence within the team.
Experience
Work history, roles, and key accomplishments
Customer Service Leader
Lilith Gadgets
Led the implementation of a new call centre script and successfully resolved 95% of escalated customer issues, maintaining high customer satisfaction rates. Spearheaded the integration of a CRM system that streamlined customer information management.
Customer Service Attendant
Volvo Motors
Handled 50 customer calls per day, consistently meeting and exceeding output requirements. Contributed to a project that reduced average call handling time by 2 minutes, enhancing customer satisfaction. Mentored new hires in company protocols and customer handling techniques.
Education
Degrees, certifications, and relevant coursework
Volvo Motors
Ordinary Levels, Customer Service
Activities and societies: Mentored new hires in company protocols and customer handling techniques.
Completed training as a Customer Service Attendant, handling 50 customer calls per day and consistently meeting and exceeding the required output. Contributed to a project that reduced average call handling time by 2 minutes, enhancing customer satisfaction.
Lilith Gadgets
Advanced Level, Customer Service
Activities and societies: Spearheaded the integration of a CRM system and crafted strategic communication campaigns to inform customers about service changes.
Served as a Customer Service Leader, leading the implementation of a new call centre script and successfully resolving 95% of escalated customer issues while maintaining high customer satisfaction rates.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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