NDNyaradzai Dube
@nyaradzaidube
Dedicated customer service specialist with over a decade of experience.
ZimbabweWhat I'm looking for
I am a customer service specialist with over a decade of experience, dedicated to enhancing customer satisfaction and team productivity. My career has been marked by a consistent track record of excelling in customer service roles, where I have successfully managed high volumes of customer interactions and implemented process improvements that have led to significant enhancements in service delivery.
At Lilith Gadgets, I led the implementation of a new call center script and resolved 95% of escalated customer issues, maintaining high customer satisfaction rates. My expertise in CRM systems has allowed me to streamline customer information management, enabling more specialized service. I am passionate about mentoring new hires and sharing best practices to foster a culture of excellence within the team.
Experience
Work history, roles, and key accomplishments
Customer Service Attendant
Volvo Motors
Handled 50 customer calls per day, consistently meeting and exceeding output requirements. Contributed to a project that reduced average call handling time by 2 minutes, enhancing customer satisfaction. Mentored new hires in company protocols and customer handling techniques.
Customer Service Leader
Lilith Gadgets
Led the implementation of a new call centre script and successfully resolved 95% of escalated customer issues, maintaining high customer satisfaction rates. Spearheaded the integration of a CRM system that streamlined customer information management.
Education
Degrees, certifications, and relevant coursework
Volvo Motors
Ordinary Levels, Customer Service
Activities and societies: Mentored new hires in company protocols and customer handling techniques.
Completed training as a Customer Service Attendant, handling 50 customer calls per day and consistently meeting and exceeding the required output. Contributed to a project that reduced average call handling time by 2 minutes, enhancing customer satisfaction.
Lilith Gadgets
Advanced Level, Customer Service
Activities and societies: Spearheaded the integration of a CRM system and crafted strategic communication campaigns to inform customers about service changes.
Served as a Customer Service Leader, leading the implementation of a new call centre script and successfully resolving 95% of escalated customer issues while maintaining high customer satisfaction rates.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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