Péter Kremó
@pterkrem
I resolve enterprise IT issues across ServiceNow, SCCM, Microsoft 365, and Windows environments.
HungaryWhat I'm looking for
At Roche Services (Europe) Ltd., I provide first-line IT support for internal users across Europe through ServiceNow. I diagnose and resolve software, hardware, and network issues across SCCM, Microsoft 365, and Windows environments.
I dispatch tickets within the team, train new joiners, and contribute knowledge base articles. Previously, I supported enterprise Windows server clients at IT Services Hungary and helped transition to a new project at Tata Consultancy Services.
I communicate fluently in English and German and bring a customer- and solution-oriented approach to improving user satisfaction and infrastructure support.
Experience
Work history, roles, and key accomplishments
Senior IT Service Desk Agent
Roche Services (Europe) Ltd.
Jan 2020 - Present (6 years 8 months)
Provided 1st line support for internal users across Europe via ServiceNow, dispatching tickets within the team, and training new joiners. Diagnosed and resolved software, hardware, and network issues related to SCCM, MS365, and Windows environments.
Education
Degrees, certifications, and relevant coursework
University of Pécs
German Studies
2014 - 2017
Pursued studies in German at the Faculty of Humanities, but did not complete the degree.
Tech stack
Software and tools used professionally
Availability
Location
HungaryAuthorized to work in
Job categories
Skills
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