At UnisysHungary, I provide technical support in English in a fully remote enterprise environment. I investigate, monitor, and resolve IT incidents while maintaining accurate case documentation.
I also handle account and access administration and identify and help prevent social engineering attempts. My work follows service quality standards and SLA-driven workflows.
Previously, I supported customers at BTGlobalServices by troubleshooting IT incidents and updating case documentation. At 3testőrMarketingKft., I coordinated events and production activities and managed social media content planning and execution.
