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Gergely Koncz

@gergelykoncz

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IT support specialist focused on reliable remote IT operations.

Hungary

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What I'm looking for

I seek a remote-first IT operations or cloud support role where I can apply helpdesk and data support experience, grow technical skills in infrastructure and automation, and contribute to reliable, process-driven IT services.

I am an IT support and operations specialist with hands-on experience supporting enterprise Windows environments, Active Directory, remote desktop systems, and daily ticket resolution. I consistently manage 15–20 support tickets per day and maintain precise technical documentation to ensure continuity.

My background includes remote data and system support for UK clients, cross-system data imports and validation, and collaboration with IT teams on user account and access management. I am preparing for the Microsoft Azure AZ-900 certification to broaden my skills in cloud operations and automation.

I bring a detail-oriented, analytical approach, strong remote work capability, and a continuous self-improvement mindset aimed at moving into remote-first IT operations or cloud support roles.

Experience

Work history, roles, and key accomplishments

IT Support Specialist

MBH Bank

Jan 2024 - Jan 2025 (1 year)

Provided daily operational support for enterprise IT infrastructure and end-user environments, handling ~15–20 support tickets/day and resolving network, login, and access issues. Managed Active Directory accounts, groups, and permissions and administered remote desktop environments and VMs.

Active Directory Incident Management

Administrator / IT Process Support

V-Híd Zrt.

Jan 2023 - Jan 2024 (1 year)

Provided administrative and technical support for business and IT operations, coordinated with IT on user accounts and technical incidents, and prepared technical setups for meetings and trainings. Supported end-users with software installation, configuration, and printer issues.

Technical Setup Windows Support Printer Troubleshooting Administrative Support Documentation

Receptionist

Plazmacentrum

Jan 2018 - Jan 2021 (3 years)

Managed front desk operations including phone and email handling, appointment scheduling, new member registration, and administrative recordkeeping to support daily business operations.

Front Desk Operations Appointments Customer Service Record keeping Data Entry Administrative Support Reception