Open to opportunities

Imre Molnár

@imremolnr

Message

Tech-savvy IT Helpdesk Agent experienced in bilingual technical support.

Hungary

Message

What I'm looking for

I seek a role that expands my system administration and cybersecurity skills, offers technical challenges, and supports growth in a collaborative, multinational environment.

I am a motivated IT Helpdesk Agent with three years of customer service experience supporting multinational companies.

I provide first-line technical support, troubleshooting hardware, software, and network issues while working bilingually in Italian and English.

I have strong experience with ticketing systems, account management, password resets, and delivering clear technical solutions to end-users.

I am looking to grow into system administration and cybersecurity roles while continuing to ensure seamless IT operations and high-quality user support.

Experience

Work history, roles, and key accomplishments

Current

IT Helpdesk Associate

Current

Celanese Kft.

Mar 2024 - Present (1 year 6 months)

Provided first‑line technical support in Italian and English, troubleshooting hardware, software, and network issues, managing tickets and performing account/password resets to ensure timely resolution.

Ticketing Systems Bilingual Support (Italian English)MS Office Customer Service

Customer Service Representative

Transcosmos Kft.

Feb 2023 - Aug 2023 (6 months)

Assisted passengers with bookings, changes and inquiries via phone, email and chat, handled complaints and provided solutions to maintain high service levels for Ryanair customers.

Customer Service Phone Support Communication Multichannel Support Time Management