At PM IT Department (Parimatch), I managed user accounts and permissions through onboarding, role changes and offboarding. I configured job-specific access profiles and coordinated account changes with HR, IT Service Desk and Development teams.
I handled access requests, conducted access reviews and supported audits against internal security policies. I also updated SOPs, knowledge base articles and employee lifecycle procedures.
At Covalen / SlovShore, I oversaw remote desktop operations and database workflows, resolved connectivity and application issues, and coordinated escalations and major-incident response. I also guided frontline support teams on remote access tools.
Earlier, across CPL Integrated Services / HPE / Covalen, I supported technical issues and Active Directory administration, reviewed customer communications for quality, and coached support colleagues. I achieved a 90% first-contact resolution rate and helped coordinate the IT Service Desk migration from Hungary to Lithuania, completed on time and within budget.
