Open to opportunities

cordelia chineye

@cordeliachineye

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Results-driven Credit Control Executive with extensive experience in credit management.

Zimbabwe

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What I'm looking for

I am seeking a role that allows me to leverage my credit management skills while contributing to a team-oriented environment focused on growth and customer satisfaction.

I am a results-driven Credit Control Executive with extensive experience in credit management, sales development, and customer service. My career has been marked by a strong ability to manage customer debts, evaluate credit risks, and ensure compliance with loan disbursement processes. I have a proven track record in enhancing customer satisfaction and driving business growth through effective communication and problem-solving skills.

At Grooming MFB, I have successfully managed existing customer debts, conducted credit reviews, and overseen the end-to-end loan disbursement process. My role involves coordinating with internal teams to streamline workflows and ensure compliance with regulatory guidelines. Previously, as a Sales Development Representative at FCMB, I honed my skills in lead qualification and customer relationship management, contributing to team success by refining processes for improved efficiency.

Experience

Work history, roles, and key accomplishments

Current

Credit Control Executive

Current

Grooming MFB

Mar 2019 - Present (6 years 4 months)

Managed existing customer debts, conducted credit reviews, and monitored timely repayments. Oversaw the end-to-end loan disbursement process, ensuring accuracy, compliance, and timely fund releases. Coordinated with internal teams to streamline workflows and ensured compliance with regulatory guidelines.

Risk Assessment Disbursement Process Regulatory Compliance Data Integrity Process Improvement

Sales Development Representative

FCMB

Jan 2016 - Dec 2019 (3 years 11 months)

Engaged with company-provided leads, establishing connections with key decision-makers and making daily outbound calls to businesses. Qualified leads thoroughly and transferred them seamlessly to the sales team for further engagement and conversion. Built and maintained strong relationships with customers, collaborating with cross-functional teams to drive impactful results.

Lead Generation Sales Development CRM Customer Relationship Management Upselling Process Improvement

Customer Service Representative

MTN Nigeria

Jan 2013 - Dec 2015 (2 years 11 months)

Responded to customer inquiries via phone, email, live chat, and social media with professionalism and efficiency. Maintained detailed and accurate records of customer interactions using CRM platforms for efficient tracking and resolution. Investigated and resolved customer complaints by identifying root causes and providing prompt, accurate solutions.

Customer Service CRM Platforms Communication Problem Solving