Chinaza Ugwuanyi

I am a solution-oriented and compassionate Customer Service Representative with more than three years of experience in customer interface roles within the finance and retail banking sectors. My journey has been defined by my ability to serve as a one-point contact for customers, resolving issues efficiently while building strong, trustful relationships. I pride myself on fulfilling customers' needs and delivering personalized experiences that enhance satisfaction.

In my current role as a Relationship Manager at Access Bank PLC, I serve over 1,500 customers, addressing their concerns independently and compassionately. I have established solid relationships that facilitate a dynamic understanding of customer needs, which has significantly enhanced customer retention. My proactive approach includes anticipating customer concerns and providing value-added suggestions, such as upsell and cross-sell solutions, to optimize their banking experience.

My previous experience as a Loan Officer and Graduate Trainee has equipped me with the skills to analyze customer requirements and educate them on banking services. I am dedicated to developing emotional connections with customers and guiding them through the tools and resources available to them. I am eager to continue my professional journey in a role that allows me to leverage my skills in customer service and relationship management.