Open to opportunities

Progress Maharjan

@progressmaharjan

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IT professional with expertise in network support, IT systems, data analysis, and technical training.

Nepal

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What I'm looking for

I seek hands-on IT roles where I can apply technical support, networking and training skills, contribute to process improvements, and grow into leadership within a collaborative, growth-focused company.

I am an IT professional with a Master of Information Systems and experience across IT support, network troubleshooting, and process analysis. After seven years in Australia, I returned to Nepal to apply my international experience and grow my career locally.

At TSA Group I provided network and telephony support, generated training materials, upskilled new hires, and produced operational reports to improve efficiency. I also performed technical support for virtual desktops, Amazon Connect telephony, and VPNs while supervising adherence and schedules.

Previously I led kiosk and POS hardware preparation and installations, managed firewall and IP configurations, and provided first-line managed-services support. I have experience bridging technical and non-technical teams, supporting marketing efforts with technical insight, and delivering project work during my university roles.

I bring strengths in data and gap analysis, project management, e-commerce analytics, and a broad technical stack including Java, SQL, HTML, C/C++, VMware, and networking fundamentals. I am detail-oriented, client-focused, and motivated to contribute technical leadership and operational improvements.

Experience

Work history, roles, and key accomplishments

Subject Matter Expert

TSA Group

Apr 2023 - Jul 2025 (2 years 3 months)

Provided SME support for Telstra Assurance including training creation, call and attendance analysis, process improvement recommendations, and technical support for virtual desktops and Amazon Connect, improving team adherence and operational efficiency.

Training Development Amazon Connect VPN VDI Support Process Improvement Workforce Adherence Coaching

Team Member - Network Support

TSA Group

Apr 2022 - Apr 2023 (1 year)

Provided Telstra NBN and network support, handled fault resolution, ticketing, incident reporting and maintained customer data privacy and security for Telstra customers.

NBN Support Ticketing Incident Reports Data Privacy Escalation Management Technical Support

IT Support Engineer

Aclas Pty. Ltd

Jun 2021 - Jan 2022 (7 months)

Led KIOSK and POS hardware preparation and installations, provided client technical support, managed firewall and network configurations, and performed first-line managed services support and ticket management.

KIOSK POS Installation Hardware Networking Active Directory Ticketing Systems Remote Support

Project Manager

Central Queensland University

Nov 2019 - Dec 2019 (1 month)

Prepared a Database Management System report for Queensland Health Payment Services and led a 4-member team to design improvements for payroll and automated rostering systems.

Database Design Stakeholder Analysis Report Writing Team Coordination Payroll Systems Data Modelling Presentation

Marketing Executive

IMS Software (Nepal)

Jan 2017 - Dec 2018 (1 year 11 months)

Bridged technical knowledge between developers and marketing, led lead-generation efforts, prepared pitches and presentations, and sourced new clients via IT platforms.

Technical Marketing Lead Generation Presentation Sales Enablement Market Research CRM

Project Lead

Prime College

Led a 5-member team to deliver an Automated Attendance System, defining requirements, managing schedules, overseeing website redesign and testing, and resolving integration issues to improve stakeholder satisfaction.

Project Management Requirement gathering Testing Stakeholder Management Scheduling QA Team Leadership

Education

Degrees, certifications, and relevant coursework

VETASSESS

VETASSESS Skills Assessment, Skills Assessment

2023 - 2023

Underwent a skills assessment (Information and Organisation Professionals) for migration/recognition purposes.

Australian Computer Society

Australian Computer Society – Professional Year, Professional Year Program

2021 - 2021

Completed the ACS Professional Year program to gain professional experience and workplace skills in the IT industry.

Central Queensland University

Master of Information Systems, Information Systems

2018 - 2020

Activities and societies: University Project: Prepared a Database Management System report on Queensland Health Payment Services; acted as Project Manager (Nov 2019–Dec 2019).

Completed a Master of Information Systems focusing on information systems concepts and project work.

Prime College

Bachelor of Information Management, Information Management

2014 - 2018

Activities and societies: College Project: Project Lead for Automated Attendance System; led a 5-member team defining requirements, schedules, and testing.

Completed a Bachelor of Information Management with project experience in automated attendance and website redesign.