PRIYANSH PATIL
@priyanshpatil
Customer Support Associate at Srcomsoft who resolved complex customer issues with a 95.8% Quality Score.
IndiaWhat I'm looking for
At Srcomsoft, I managed voice and chat support for complex customer issues, maintaining a 95.8% Quality Score and 86% CSAT. I handled escalations from initial contact through resolution.
I documented case ownership in CRM tools to support the escalation of sensitive or unresolved issues, while providing service across busy queues.
In personal projects, I developed an automated audio translation pipeline and a movie recommendation system using Python and Machine Learning.
Experience
Work history, roles, and key accomplishments
Customer Support & Chat Associate
Srcomsoft
Jan 2026 - Aug 2026 (7 months)
Managed high-volume voice and chat support, resolving complex inquiries and escalations while maintaining a 95.8% Quality Score and 86% CSAT. Documented case ownership using CRM tools to streamline sensitive issue resolution.
Education
Degrees, certifications, and relevant coursework
Kalinga University
Master of Science, AI, ML & Cyber Security
2024 - 2026
Grade: 77.3%
Pursuing a Master of Science in AI, ML & Cyber Security, with a GPA of 77.3%.
Govt. Mahakoshal Arts And Commerce College
Bachelor of Commerce, Accounting And Finance
2021 - 2024
Grade: 78.6%
Completed Bachelor of Commerce in Accounting and Finance with a GPA of 78.6%.
PM Shri Kendriya Vidyalaya COD
Class XII, General
Grade: 85.8%
Completed Class XII with a percentage of 85.8%.
PM Shri Kendriya Vidyalaya COD
Class X, General
Grade: 68.2%
Completed Class X with a percentage of 68.2%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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