Naina User
@nainauser4
Customer Operations specialist at Ameyaa nxt who reduced AHT by 18% and maintained 95%+ CSAT.
IndiaWhat I'm looking for
At Ameyaa nxt, I managed high-volume client engagements across voice, email, and ticketing portals, maintaining 95%+ CSAT and 99% SLA compliance. I handled level-2 customer escalations and technical queries end-to-end, reducing Average Handle Time by 18% while improving First Contact Resolution.
I also used SQL, Power BI, and Excel to analyze ticket queues and service metrics, and identified cross-selling and upselling opportunities that surpassed monthly sales conversion targets by 12%. I partnered with engineering and QA leads to resolve service bottlenecks and implement standard operating procedures.
Experience
Work history, roles, and key accomplishments
Client Relations & Operations Support Executive
Ameyaa Nxt
Jul 2025 - Jul 2026 (1 year)
Managed high-volume client engagements via voice, email, and ticketing portals, maintaining >95% CSAT and 99% SLA compliance. Handled level-2 escalations, cutting AHT by 18% and boosting FCR, while identifying upsell opportunities that surpassed targets by 12%.
Education
Degrees, certifications, and relevant coursework
NSGI, Rae Bareli
Higher Secondary Education, Computer Science
Completed Higher Secondary Education with a focus on Computer Science and PCB.
Microsoft
Power BI Fundamentals, Data Analytics
Completed the Power BI Fundamentals certification.
HackerRank
SQL Certification, Data Management
Completed the SQL certification.
freeCodeCamp
Data Analysis with Python, Data Analysis
Completed the Data Analysis with Python certification.
Kaggle
Data Visualization & Pandas, Data Science
Completed the Data Visualization & Pandas certification.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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