Loading...
Loading...
Himalayas
About usHimalayas PlusCommunityTech stackEmployee benefitsTerms and conditionsPrivacy policyContact usFor job seekers
Create your profileBrowse remote jobsDiscover remote companiesJob description keyword finderRemote work adviceCareer guidesJob application trackerAI resume builderResume examples and templatesAI cover letter generatorCover letter examplesAI headshot generatorAI interview prepInterview questions and answersAI interview answer generatorAI career coachFree resume builderResume summary generatorResume bullet points generatorResume skills section generator© 2025 Himalayas. All rights reserved. Built with Untitled UI. Logos provided by Logo.dev. Voice powered by Elevenlabs Grants
Join the remote work revolution
Join over 100,000 job seekers who get tailored alerts and access to top recruiters.
PC@priyankachakraborty
Dynamic professional with 10+ years in BPO sector.
IndiaI am Priyanka Chakraborty, a dedicated professional with over 10 years of experience in the BPO sector. My career has been marked by a commitment to excellence in customer service, quality assurance, and team training. I have honed my skills in managing customer relationships, resolving complaints, and ensuring satisfaction through effective communication and problem-solving.
Throughout my tenure at various organizations, including Concentrix and Tech Mahindra, I have taken on roles that allowed me to lead teams, conduct training sessions, and implement processes that enhance performance. My recent position as a Process Trainer at Vibrant Infocom Pvt Ltd has enabled me to streamline training processes, reduce learning curves for new hires, and maintain high-quality standards across the board. I am proud to have been recognized as a Best Star Performer and to have received multiple awards for my contributions to quality and performance improvement.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Work history, roles, and key accomplishments
Vibrant Infocom Pvt Ltd
May 2019 - Present (6 years 6 months)
Trained employees on streamlined processes, monitored tasks, and extracted errors to ensure consistency and standardized training. Enhanced quality control by training employees to follow processes that maintain or improve product/service quality, reducing training time and learning curves for new hires.
Tech Mahindra
Aug 2017 - Present (8 years 3 months)
Managed outlier management teams to improve overall performance through extensive training programs and daily RNR sessions. Conducted compliance checks and weekly team sessions, sharing data points with stakeholders to enhance agent and process level performance.
Concentrix
Jan 2014 - Present (11 years 10 months)
Handled customer complaints and responded to customer inquiries and concerns, ensuring customer satisfaction. Assisted with product troubleshooting and service-related issues, escalating complex issues to appropriate departments or supervisors.
Degrees, certifications, and relevant coursework
Higher Secondary, General Studies
Completed 10+2 education under the West Bengal Board of Higher Secondary Education.
Secondary Education, General Studies
Completed 10th standard education under the West Bengal Board of Secondary Education.
Software and tools used professionally
IndiaYou can contact Priyanka and 90k+ other talented remote workers on Himalayas.
Message Priyanka
RPRoshan Paswan
Quality Analyst, One MobiKwiK Systems Private Limited
HTHarshita Singh Tare
Process Specialist, Infosys
MKManish Kumar
Team Lead, Vedantu Innovations
AKAbhishek Kathait
Quality Analyst, Teleperformance
HUHimansshu User
Team Leader, Tech Mahindra Ltd.
SDsugandhi bhavya devasitham
Quality Analyst, Flipkart Internet Pvt Ltd
Taqiya Amjad
Senior Process Trainer, ICICI Bank Limited
Asha Singh
Research Engagement Specialist, Gartner
Gajanan User
Customer Service Executive, FPL Technologies Onecard
Balaji Ketiboyana
Customer Service SME, Concentrix
