PCPriyanka Chakraborty
@priyankachakraborty
Dynamic professional with 10+ years in BPO sector.
IndiaWhat I'm looking for
I am Priyanka Chakraborty, a dedicated professional with over 10 years of experience in the BPO sector. My career has been marked by a commitment to excellence in customer service, quality assurance, and team training. I have honed my skills in managing customer relationships, resolving complaints, and ensuring satisfaction through effective communication and problem-solving.
Throughout my tenure at various organizations, including Concentrix and Tech Mahindra, I have taken on roles that allowed me to lead teams, conduct training sessions, and implement processes that enhance performance. My recent position as a Process Trainer at Vibrant Infocom Pvt Ltd has enabled me to streamline training processes, reduce learning curves for new hires, and maintain high-quality standards across the board. I am proud to have been recognized as a Best Star Performer and to have received multiple awards for my contributions to quality and performance improvement.
Experience
Work history, roles, and key accomplishments
Process Trainer
Vibrant Infocom Pvt Ltd
May 2019 - Present (6 years 2 months)
Trained employees on streamlined processes, monitored tasks, and extracted errors to ensure consistency and standardized training. Enhanced quality control by training employees to follow processes that maintain or improve product/service quality, reducing training time and learning curves for new hires.
Quality Analyst
Tech Mahindra
Aug 2017 - Present (7 years 11 months)
Managed outlier management teams to improve overall performance through extensive training programs and daily RNR sessions. Conducted compliance checks and weekly team sessions, sharing data points with stakeholders to enhance agent and process level performance.
Customer Care Executive
Concentrix
Jan 2014 - Present (11 years 6 months)
Handled customer complaints and responded to customer inquiries and concerns, ensuring customer satisfaction. Assisted with product troubleshooting and service-related issues, escalating complex issues to appropriate departments or supervisors.
Education
Degrees, certifications, and relevant coursework
West Bengal Board of Higher Secondary Education
Higher Secondary, General Studies
Completed 10+2 education under the West Bengal Board of Higher Secondary Education.
West Bengal Board of Secondary Education
Secondary Education, General Studies
Completed 10th standard education under the West Bengal Board of Secondary Education.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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