Ga Singh
@gasingh
Quality Analyst and customer service professional improving compliance, accuracy, and customer satisfaction.
IndiaWhat I'm looking for
I’m a detail-oriented Quality Analyst with 2 years of experience in the BPO/CRM industry. I monitor customer interactions, resolve technical and service issues, and ensure strict compliance with quality standards and company policies.
Most recently, I was promoted to Quality Analyst for consistently achieving high performance and improving team efficiency. I conduct quality audits, prepare detailed reports on accuracy and customer satisfaction, and deliver constructive feedback and coaching to help team members improve.
I enjoy collaborating with team leaders to identify process gaps and drive operational efficiency. With fluency in Hindi and English, I bring strong communication, problem-solving, and coaching skills to support training initiatives and consistently meet service benchmarks.
Experience
Work history, roles, and key accomplishments
Quality Analyst
Teleperformance CRM Private Ltd
Jul 2025 - Jan 2026 (6 months)
Monitored customer interactions to ensure compliance with quality standards and company policies, and conducted quality audits with detailed reporting. Provided coaching and feedback to agents, collaborated with team leaders to identify process gaps, and supported training initiatives.
Customer Support Executive
Teleperformance CRM Private Ltd
Oct 2023 - Jul 2025 (1 year 9 months)
Handled inbound chats and calls to resolve customer concerns professionally and efficiently, including technical and service-related issues. Maintained accurate documentation and achieved strong customer satisfaction through empathetic communication and problem-solving.
Education
Degrees, certifications, and relevant coursework
Not specified
Bachelor of Arts (B.A.), English Literature
Bachelor of Arts (B.A.) in English Literature.
Availability
Location
IndiaAuthorized to work in
Job categories
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