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Ga Singh

@gasingh

Quality Analyst and customer service professional improving compliance, accuracy, and customer satisfaction.

India
Message

What I'm looking for

I’m looking for a role where I can drive quality through audits, coaching, and compliance, while helping customers resolve technical and service issues quickly. I want a team that values continuous improvement and measurable customer satisfaction.

I’m a detail-oriented Quality Analyst with 2 years of experience in the BPO/CRM industry. I monitor customer interactions, resolve technical and service issues, and ensure strict compliance with quality standards and company policies.

Most recently, I was promoted to Quality Analyst for consistently achieving high performance and improving team efficiency. I conduct quality audits, prepare detailed reports on accuracy and customer satisfaction, and deliver constructive feedback and coaching to help team members improve.

I enjoy collaborating with team leaders to identify process gaps and drive operational efficiency. With fluency in Hindi and English, I bring strong communication, problem-solving, and coaching skills to support training initiatives and consistently meet service benchmarks.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

NS

Not specified

Bachelor of Arts (B.A.), English Literature

Bachelor of Arts (B.A.) in English Literature.

Tech stack

Software and tools used professionally

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