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Akshita Sharma

@akshitasharma1

Process Trainer focused on improving performance, reducing attrition, and delivering high-quality customer service.

India
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What I'm looking for

I seek roles where I can design and deliver training, improve team performance and quality, work cross-functionally, and support employee development in a collaborative environment.

I am a Process Trainer with hands-on experience training newly hired associates, conducting assessments and audits, and ensuring effective dissemination of training material to drive throughput and quality. I have consistently achieved throughput above 90% across batches, maintained quality scores above 90, and contributed to low attrition among trained candidates.

I bring practical customer-service experience from multi-channel processes, including chat and calls, and have worked across multiple LOBs/pods with high efficiency. I have participated in field research, workshops, and public speaking engagements, and have been recognized with internal awards for creativity and performance.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

JC

Janki Devi Memorial College

Bachelor of Arts (Honours), Humanities / Social Studies

Activities and societies: Field study on widows of Vrindavan; research contribution to published book; participated in podcasts and workshops.

Completed a BA (Honours) with involvement in a field study on widows of Vrindavan and contributions to related research and publications.

Tech stack

Software and tools used professionally

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