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Priya Mirchandani

@priyamirchandani

Telephone Account Manager at British Airways who exceeded the acquisition target by 350% and built a portfolio including 17 of the top 20 SME accounts.

India

Message

At British Airways, I identified business opportunities and converted them into revenue, exceeding the acquisition target by 350%. Seventeen of the top 20 SME accounts were part of my portfolio.

As Telephone Account Manager – SME, I handled a portfolio of about 1,500 accounts and used reports from WWDS and the OB database to focus resources and identify potential performers. I also used Salesforce to manage the portfolio and grow SME revenue.

Earlier at British Airways, I managed corporate accounts, supported group sales, and worked across ticketing, fares, reservations, and refunds. My work has been recognized with an APAC award nomination for group revenue and Bravo awards for group revenue generation and training new Account Managers.

Experience

Work history, roles, and key accomplishments

Current

Telephone Account Manager – SME

Current

British Airways

Jan 2013 - Present (13 years 9 months)

Managed a portfolio of about 1500 SME accounts, identified key performers, and developed strategies to grow market share. Generated new business leads and used Salesforce to manage the large portfolio.

Salesforce Account Management Business Development Market Analysis Revenue Growth

Telephone Account Manager – Corporate Sales

British Airways

Feb 2011 - Dec 2012 (1 year 10 months)

Managed a portfolio of about 40 corporate accounts pan India, driving revenue growth, negotiating deals, and conducting performance reviews. Initiated face-to-face meetings to strengthen client relationships and implemented promotional plans.

Account Management Sales Negotiation Relationship Building I Sell WWDS RAS RFP Contract Management

Sales Support Executive

British Airways

Aug 2009 - Jan 2011 (1 year 5 months)

Created a niche market for BA's group business with significant revenue contribution. Supported Account Managers by liaising with corporate travel divisions and monitoring flight profiles to balance yield and volume.

Sales Support Group Sales Account Management Flight Management Yield Management

Retail Sales Assistant

British Airways

Apr 2007 - Jul 2009 (2 years 3 months)

Handled ticketing, fares, reservations, refunds, and reporting procedures. Managed the retail sales counter, authorized sales reports, and trained new recruits.

Ticketing Reservations Refunds Sales Training

Global Direct Assistant

British Airways

Jun 2005 - Mar 2007 (1 year 9 months)

Provided high standards of customer service as a telesales and retail agent. Identified and recognized selling opportunities to achieve and exceed targets.

Customer Service Telesales Retail Sales

Officer Cash Services

HDFC Bank

Jun 2001 - Sep 2005 (4 years 3 months)

Responsible for receiving and making cash payments, preparing daily account summaries, and managing ATM machines. Achieved zero percent error rate and increased cash teller limit within two months.

Cash Management ATM Management Account Reconciliation

ContactBA Global Support Clerk

British Airways

Sep 2001 - Jun 2005 (3 years 9 months)

Serviced passenger requests regarding e-ticketing, Ticket on Departure, Ticket by Mail, PTAs, and fare queries within specified SLAs. Provided data to the QIK team on automation scope.

Customer Service Ticketing Fare Queries SLA Management

Relationship Manager

Citicorp India Limited

Sep 2000 - May 2001 (8 months)

Serviced accounts and enhanced customer relations by providing customized services. Sold products like credit cards and mutual funds, converting 30% of accounts to active high-value accounts.

Relationship Management Sales Credit Cards Mutual Funds Customer Service