Prasanth CR

Developed new business leads via cold-calling and CRM, maintained client relationships, and ensured smooth account transitions to sales support, supporting sustained revenue growth.

Handled inbound enquiries and converted them into confirmed bookings, advised customers on itineraries and travel insurance, and identified upsell opportunities to increase sales.

Converted assigned CRM leads into bookings, provided budget-friendly travel solutions, negotiated with aggregators, and supported clients throughout their travel to ensure satisfaction.

Managed field sales for corporate group travel, produced and revised itineraries, provided cost-effective solutions, and maintained ongoing client and aggregator communications.

Provided inbound warranty support to US customers, troubleshot hardware issues using diagnostic tools, and advised on repair solutions and warranty options.

Supported US customers on Microsoft Windows issues via inbound calls, performed remote diagnostics, scheduled follow-ups, and recommended product or warranty upgrades.

Master of Arts in Tourism / Tourism Business Management with a focus on tourism operations, sustainability, and policy; completed dissertation on management and government policies.

Bachelor of Science (B.Sc) in Geography with emphasis on physical and human geography, ecosystems, and map skills.