GAYATHRI BOYINA
@gayathriboyina
Account manager with expertise in client relationship management.
What I'm looking for
With four years of solid experience in Account Management, I have developed a strong foundation in client relationship management and revenue growth. My journey began at Indigo Airlines, where I honed my customer service skills, assisting passengers with check-ins and reservations. This role ignited my passion for ensuring exceptional customer experiences.
Transitioning to Edvensoft Solutions as an Account Manager, I successfully onboarded international clients and provided tailored product support. My proactive approach in suggesting product customizations significantly enhanced client satisfaction and retention. At Orange Carrot Media, I took on the role of Team Lead in Customer Support, where I structured lead flows in CRM and implemented communication strategies that improved team efficiency and client engagement.
Throughout my career, I have demonstrated strong leadership and problem-solving abilities, consistently driving sales performance while ensuring top-notch customer experiences. I am now eager to leverage my skills in a challenging new role that allows me to further develop my expertise in account management and client relations.
Experience
Work history, roles, and key accomplishments
Team Lead - Customer Support
Stonecroft Developer’s Pvt Ltd
Nov 2022 - Jul 2023 (8 months)
Structured lead flow in CRM, set up communication channels, managed onboarding, and trained the team to enhance customer experience.
Customer Service Representative
Safety Connect
May 2022 - Nov 2022 (6 months)
Supported automation and chatbot implementations, managed customer service solutions, and acted as a bridge between clients and the tech team.
Team Lead - IVR Department
Coinsbit India
Apr 2021 - Mar 2022 (11 months)
Set up telecommunications, managed service providers, and implemented strategies while hiring and training the team.
Account Manager
Edvensoft Solutions
Mar 2018 - Aug 2018 (5 months)
Managed onboarding of international clients, provided product-based support, and suggested proactive product customization to enhance business operations.
Airport Operations and Customer Service
Indigo Airlines
Sep 2017 - Apr 2018 (7 months)
Provided on-field passenger support, managed reservations, check-ins, and assisted unaccompanied minors at the airport.
Education
Degrees, certifications, and relevant coursework
Frankfinn Institute
Diploma, Aviation Hospitality and Travel Management
2017 - 2017
Completed a Diploma in Aviation Hospitality and Travel Management, focusing on setting up departments and building ecosystems for long-term operational ease. Responsibilities included hiring and training teams.
Andhra Loyola College
High School, Science
2015 - 2015
Studied Biology, Physics, and Chemistry, providing a strong foundation in the sciences.
Availability
Location
Authorized to work in
Job categories
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