Priya Abhyankar
@priyaabhyankar
Operational architect and enablement leader driving scalable, AI-enabled customer operations.
IndiaWhat I'm looking for
I am a high-impact Customer Operations Leader with 15+ years of experience, including 5+ years at Amazon managing performance across seven global marketplaces. I specialize in scaling offshore teams while designing operational architecture, SOPs, and AI-assisted automation (Vibe Coding) to reduce process noise and boost coaching capacity.
My work blends governance, quality frameworks and empathetic B2B partner management—leading projects that delivered ~90% reductions in manual reporting, 100% operational graduation rates, and sustained 99%+ satisfaction scores on high-risk escalations. I thrive building cross-functional alignment, driving data-driven coaching, and creating frictionless support for global and remote teams.
Experience
Work history, roles, and key accomplishments
Led end-to-end enablement for seven global marketplaces, implemented AI-driven automation that cut manual reporting effort ~90%, and improved marketplace quality scores through data-driven coaching and governance.
Business Operations Manager
Pasayadan Institute
Jan 2011 - Jan 2020 (9 years)
Owned center operations and training delivery, optimized workflows using Zoho CRM and Google tools to reduce administrative overhead by 30% and align operations with growth targets.
RPO Senior Consultant
HR & Operations Management
Jan 2006 - Jan 2012 (6 years)
Led operational expansion of an engineering design center scaling headcount from 80 to 800+ and designed assessment frameworks and SOPs to standardize candidate-to-hire workflows.
Education
Degrees, certifications, and relevant coursework
Savitribai Phule Pune University
Master of Science, Microbiology
Completed a Master of Science in Microbiology at University of Pune focusing on advanced microbiology concepts and laboratory techniques.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
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