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AN@amandeepsinghnarang
Senior Vice President Operations with expertise in global leadership.
IndiaI am a Senior Vice President Operations with over 20 years of executive leadership experience in global operations, digital transformation, and enterprise service delivery. My career has been marked by a commitment to scaling high-performance teams across diverse regions including EMEA, APAC, and the Americas. I have a proven track record in driving operational excellence through innovative cloud strategies, AI/ML-enabled automation, and customer experience enhancements.
Throughout my career, I have successfully led ESG-conscious programs and cross-functional DEI initiatives, ensuring that operational frameworks are not only efficient but also sustainable and inclusive. My experience includes directing global operations at leading tech companies, where I have optimized strategies to save millions while enhancing service delivery. I pride myself on being a trusted partner to C-suite executives, leveraging my expertise to align growth plans and financial health reporting with organizational goals.
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Work history, roles, and key accomplishments
DIDiamanti Inc
Jan 2021 - Present (4 years 10 months)
Directed global operations across Engineering, QA, Support, Marketing, and HR, strengthening cross-functional performance and innovation. Optimized offshore strategy by tripling headcount, saving $1.5M annually while maintaining service excellence.
QIQuark Software Inc
Jan 2019 - Present (6 years 10 months)
Led cross-functional modernization initiatives across HR, Sales, Finance, Support, and DevOps, impacting 300+ FTEs globally. Directed $25M global budget and provided executive insights through real-time BI dashboards.
SISymantec Inc
Jan 2012 - Present (13 years 10 months)
Designed and implemented global capacity planning models across enterprise teams impacting 200+ FTEs. Built real-time analytics dashboards with Power BI to accelerate delivery and enable predictive planning.
AIAdobe Systems Inc
Jan 2012 - Present (13 years 10 months)
Oversaw global support operations for Adobe Creative Cloud, managing 500+ FTEs across service tiers. Applied Lean Six Sigma to eliminate repeat issues and drive 25% gain in productivity, saving $150K/year.
IGIBM GPS
Jan 2006 - Present (19 years 10 months)
Directed global IVR automation projects and streamlined NOC operations, improving automation by 35%. Championed Six Sigma-driven call flow and incident response enhancements across critical accounts.
Degrees, certifications, and relevant coursework
B.Sc., Computer Electronics
Studied Computer Electronics at Model Science College, Jabalpur. Gained foundational knowledge in computer hardware and electronic systems.
PG Diploma, Computer Application
Completed a Post Graduate Diploma in Computer Application at MCRP University. Focused on practical applications of computer science principles.
Software and tools used professionally
Dashboards by Keen IO
Fastly
Salesforce
MySQL
Toad DevOps Toolkit
Microsoft SharePoint
Gmail
Figma
Microsoft Teams
Zendesk
Jira Service Desk
Blogger
Jira
JavaScript
HTML5
CSS 3
HubSpot
Windows
Google Workspace
Microsoft Office 365
Confluence
WordPress
Microsoft Excel
Zoom
Webex
Microsoft Power Automate
Time Analytics
ZoomInfo
LinkedIn Sales Navigator
Microsoft Power BI
SalesLoft
Expensify
LinkedIn Recruiter
FreshDesk
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