Open to opportunities

Amandeep Singh Narang

@amandeepsinghnarang

Message

Senior Vice President Operations with expertise in global leadership.

India

Message

What I'm looking for

I seek a role that fosters innovation, embraces diversity, and supports strategic growth.

I am a Senior Vice President Operations with over 20 years of executive leadership experience in global operations, digital transformation, and enterprise service delivery. My career has been marked by a commitment to scaling high-performance teams across diverse regions including EMEA, APAC, and the Americas. I have a proven track record in driving operational excellence through innovative cloud strategies, AI/ML-enabled automation, and customer experience enhancements.

Throughout my career, I have successfully led ESG-conscious programs and cross-functional DEI initiatives, ensuring that operational frameworks are not only efficient but also sustainable and inclusive. My experience includes directing global operations at leading tech companies, where I have optimized strategies to save millions while enhancing service delivery. I pride myself on being a trusted partner to C-suite executives, leveraging my expertise to align growth plans and financial health reporting with organizational goals.

Experience

Work history, roles, and key accomplishments

Current

Senior Vice President Operations

Current

Diamanti Inc

Jan 2021 - Present (4 years 4 months)

Directed global operations across Engineering, QA, Support, Marketing, and HR, strengthening cross-functional performance and innovation. Optimized offshore strategy by tripling headcount, saving $1.5M annually while maintaining service excellence.

Offshore Strategy PMO SaaS Delivery DevOps Power BI Jira Project Management Salesforce Stakeholder Management Strategic Planning Strategic Partnerships Budgeting Hiring Recruitment Recruitment Strategy Leadership

Senior Vice President Operations

Quark Software Inc

Jan 2019 - Present (6 years 4 months)

Led cross-functional modernization initiatives across HR, Sales, Finance, Support, and DevOps, impacting 300+ FTEs globally. Directed $25M global budget and provided executive insights through real-time BI dashboards.

Process Improvement Budget Management Dashboards HR Best Practices Customer Experience DE&I

Global Workforce & Resource Planning Manager

Symantec Inc

Jan 2012 - Present (13 years 4 months)

Designed and implemented global capacity planning models across enterprise teams impacting 200+ FTEs. Built real-time analytics dashboards with Power BI to accelerate delivery and enable predictive planning.

Capacity Planning Power BI WFM Infrastructure SOP Development Project Delivery

Senior Manager Operations & Program Manager, Digital Media

Adobe Systems Inc

Jan 2012 - Present (13 years 4 months)

Oversaw global support operations for Adobe Creative Cloud, managing 500+ FTEs across service tiers. Applied Lean Six Sigma to eliminate repeat issues and drive 25% gain in productivity, saving $150K/year.

Support Operations Six Sigma CRM Vendor Management Customer Retention M&A

Operations & Workforce Management Leadership Roles

IBM GPS

Jan 2006 - Present (19 years 4 months)

Directed global IVR automation projects and streamlined NOC operations, improving automation by 35%. Championed Six Sigma-driven call flow and incident response enhancements across critical accounts.