Open to opportunities

PRISCILLA NYAMBURA

@priscillanyambura

Message

Driven Customer Success and Client Service Professional with 5+ years experience.

Kenya

Message

What I'm looking for

I am looking for a remote-first role that values collaboration and innovation.

I am a dedicated Customer Success and Client Service Professional with over five years of experience in client engagement, service delivery, and relationship management across both public and private sectors. My journey has been marked by a commitment to improving customer satisfaction and leading cross-functional initiatives, particularly during the challenges posed by the COVID-19 pandemic.

In my current role as a Client Service Manager at Capabuil Limited, I have successfully streamlined customer service operations, enhancing resolution times and increasing satisfaction ratings. I take pride in building strong relationships with stakeholders and executing digital marketing campaigns that drive engagement and qualified leads. My focus on client retention and service optimization has consistently contributed to long-term satisfaction and business growth.

As I look to the future, I am eager to leverage my customer-centric expertise in a remote-first Customer Success or Client Support role within a growth-focused organization. I thrive in environments that prioritize collaboration and innovation, and I am passionate about creating exceptional client experiences.

Experience

Work history, roles, and key accomplishments

Current

Client Service Manager

Current

Capabuil Limited

Jun 2021 - Present (4 years)

As a Client Service Manager, I streamlined customer service operations, improved resolution times through email and chat support, and built relationships with stakeholders. I led digital marketing campaigns and implemented post-training support systems to enhance client retention and satisfaction.

Customer Engagement Email Support Chat Support Digital Marketing Customer Retention Stakeholder Management Performance Metrics Process Improvement

Training Coordinator

CapaBuil Ltd

Jan 2021 - May 2021 (4 months)

In my role as Training Coordinator, I managed training logistics, developed tailored schedules, and facilitated virtual training sessions. I collaborated with facilitators to align content with business objectives and collected feedback to enhance future training sessions.

Virtual Training Facilitation Content Development Collaboration Administrative Efficiency Process Improvement Communication

School Auditor

Public Service Commission

Jan 2020 - Dec 2020 (11 months)

As a School Auditor, I conducted audits across public schools to ensure compliance with standards. I analyzed performance data, collaborated with school heads, and developed audit reports with recommendations for improvements.

Auditing Compliance Data Analysis Collaboration Performance Documentation Governance

Pioneer System Changeover

Aga Khan University Hospital

Nov 2019 - Jan 2020 (2 months)

I led the transition from legacy coding systems to new CPT-based structures, ensuring minimal disruption. My role involved validating codes and collaborating with IT and clinical teams to enhance operational efficiency.

Data Validation Collaboration Project Management Data Entry Process Improvement

Finance Accounting Intern

CMC Holdings Limited

Jun 2016 - Dec 2016 (6 months)

During my internship, I supported the finance department with invoice processing, account reconciliations, and payroll preparations. I improved data accuracy and facilitated internal audits through effective communication.

Account Reconciliation Data Entry Financial Reporting Audit Communication Vendor Relations Compliance

Education

Degrees, certifications, and relevant coursework

Strathmore University

Diploma in Professional Marketing, Marketing

2023 -

Completed a Diploma in Professional Marketing, focusing on marketing principles, strategies, and practices to enhance professional skills in the marketing field.

Star College of Accountancy

CPA Part II, Accounting

2018 -

Pursued CPA Part II in Accounting, gaining in-depth knowledge of accounting principles, financial management, and auditing practices.

Presbyterian University of East Africa

Bachelor's Degree in Business Administration, Business Administration

2016 -

Earned a Bachelor's Degree in Business Administration with a focus on Finance and Accounts, equipping with essential skills in financial analysis and business management.