DGDenelys Garcia
@denelysgarcia
Bilingual customer service specialist with extensive banking experience.
United StatesWhat I'm looking for
I'm a dedicated customer service professional with a strong background in banking and finance. My experience spans various roles, including Customer Service Agent and Universal Associate Supervisor, where I have consistently met and exceeded performance goals. I pride myself on my ability to communicate effectively with clients, ensuring their needs are met with exceptional service.
Throughout my career, I have developed excellent organizational skills and a keen attention to detail. My bilingual abilities in English and Spanish allow me to connect with a diverse clientele, enhancing their experience and satisfaction. I thrive in fast-paced environments and am committed to continuous improvement, both personally and professionally.
Experience
Work history, roles, and key accomplishments
Interpreter
Baystate Interpreters Inc.
Currently interpreting RMV exams and assisting with application completion. Providing Spanish interpreting services for school meetings.
Customer Service Agent/Retirement Specialist
Voya Financial
Mar 2022 - Nov 2024 (2 years 8 months)
Assisted clients with investment reallocation, submitted rollovers, and updated contributions. Enrolled clients in retirement plans and addressed concerns regarding 401(k), 401(a), and 457(b) plans.
Universal Associate Supervisor
Pentucket Bank
Feb 2020 - Mar 2022 (2 years 1 month)
Supervised the teller line and performed monthly cash audits, quarterly vault audits, and key box inventory. Provided excellent customer service and coached new hires.
Assistant Head Teller Supervisor
Pentucket Bank
Feb 2020 - Mar 2022 (2 years 1 month)
Provided legendary customer service and offered products to suit customer needs. Balanced the main vault, resolved discrepancies, and acted as custodian of branch vault cash.
Bank Teller
TD Bank
Jul 2018 - Feb 2020 (1 year 7 months)
Processed cash withdrawals, accepted cash and check deposits, and handled payments for bills, loans, and mortgages. Assisted head teller with opening and closing procedures and balanced ATMs.
Assistant
3 Decor
Dec 2017 - Jul 2018 (7 months)
Assisted in performing packing processes and organized orders for delivery. Examined and inspected products to ensure quality.
Education
Degrees, certifications, and relevant coursework
NCNorthern Essex Community College
Associate of Business Management, Business Management
Graduated with an Associate of Business Management degree. Focused on core business principles and management practices.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Interested in hiring Denelys?
You can contact Denelys and 90k+ other talented remote workers on Himalayas.
Message DenelysFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
