Roxana Cordova
@roxanacordova
Bilingual customer service leader with 10+ years in financial services.
United StatesWhat I'm looking for
I am a customer-focused professional with over a decade of experience delivering exceptional service and support within the financial industry. I have a proven track record resolving escalations, improving satisfaction, and mentoring teams to provide consistent, high-quality client experiences.
At JPMorgan Chase and Wells Fargo I led teams, monitored performance metrics, and collaborated with internal partners to streamline operations and resolve complex client issues. I emphasize empathy, active listening, and clear communication to build trust and long-term relationships with diverse customers.
I bring CRM proficiency, strong multitasking and time-management skills, and bilingual fluency in English and Spanish. I seek remote roles where I can apply operational excellence and leadership to improve customer outcomes and team performance.
Experience
Work history, roles, and key accomplishments
Resolved customer concerns and escalations while mentoring staff and monitoring performance metrics to improve service delivery and customer experience.
Led a team delivering personalized financial solutions, strengthened client relationships, and trained staff to improve satisfaction and retention.
Education
Degrees, certifications, and relevant coursework
ITT Technical Institute
Associate of Applied Science, Criminal Justice
Grade: GPA: 3.75
Completed an Associate of Applied Science in Criminal Justice with Dean's List recognition and a 3.75 GPA.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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