Priscah M'mwanda
@priscahmmwanda
Customer service professional with a passion for client support.
What I'm looking for
I am a dedicated customer service professional with a proven track record of delivering exceptional client support. My experience spans roles such as a Receptionist and Customer Service Representative, where I honed my skills in managing customer interactions and administrative tasks. I pride myself on my ability to handle challenging situations with professionalism and efficiency.
Currently, I am pursuing a Virtual Assistant course to expand my expertise in remote administrative tasks. My proactive approach and strong communication skills have enabled me to maintain high customer satisfaction levels and ensure confidentiality in handling customer data. I am eager to leverage my skills in a dynamic environment that values exceptional client engagement.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Safaricom PLC
May 2020 - Feb 2022 (1 year 9 months)
Assisted customers with inquiries, complaints, and service requests via outbound calls. Maintained high customer satisfaction by resolving issues effectively and ensuring confidentiality in handling customer data.
Receptionist
Classy Laureen’s Beauty Palace
Dec 2018 - Sep 2020 (1 year 9 months)
Managed front desk operations, ensuring efficient communication between clients and staff. Scheduled and coordinated appointments while maintaining accurate records and provided outstanding customer service.
Education
Degrees, certifications, and relevant coursework
Priscah hasn't added their education
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