Open to opportunities

Princess Montshosi

@princessmontshosi

Message

Dynamic retail manager with a strong background in customer service.

South Africa

Message

What I'm looking for

I am looking for a role that values teamwork and offers growth opportunities.

I am an experienced retail manager with a proven track record in enhancing customer satisfaction and driving sales growth. Over the past several years, I have honed my skills in team leadership, inventory management, and customer service excellence. My journey began as a Sales Assistant at CUM Books, where I developed a passion for retail and customer engagement.

As I progressed to Store Supervisor and eventually Branch Manager, I successfully led teams, set sales targets, and implemented strategies that significantly improved store performance. My ability to motivate staff and foster a collaborative team environment has been key to my success. I am committed to maintaining high standards of customer service and operational efficiency, ensuring that every customer leaves satisfied.

With a strong foundation in digital marketing and website development, I am also equipped to leverage online platforms to enhance the retail experience. I am eager to bring my expertise and enthusiasm to a new role where I can continue to grow and contribute to a dynamic team.

Experience

Work history, roles, and key accomplishments

Current

Branch Manager

Current

Bargain Books

May 2025 - Present (7 months)

Oversaw and directed branch operations, managing and developing a high-performing team. Ordered and managed inventory from suppliers, and developed strategies to drive sales growth and ensure exceptional customer service.

Team Management Inventory Management Sales Growth Customer Service Payroll

Assistant Store Manager

Readers Warehouse

Nov 2024 - Present (1 year 1 month)

Assisted the Store Manager in overseeing daily store operations and managed floor staff to ensure excellent customer service and achieve sales goals. Managed inventory levels, maintained store appearance, and trained/developed sales staff.

Inventory Control Visual Merchandising Sales Training

Store Supervisor

Readers Warehouse

Aug 2024 - Present (1 year 4 months)

Supervised teams of up to 8, arranged customer orders, and set daily/monthly sales targets. Managed stock and inventory levels, and took responsibility for the shop floor, overseeing daily duties and staff tasks.

Team Supervision Sales Targets Inventory Management Customer Service Cash Management

Store Supervisor

CUM Books

Jun 2022 - Present (3 years 6 months)

Supervised teams of up to 6, ensuring accurate processing of customer orders and managing stock and inventory levels. Oversaw daily operations, including transactions on POS, opening/closing store, and monitoring customer service quality.

Team Supervision Sales Targets Inventory Management Cash Management Customer Service

Sales Assistant

CUM Books

Sep 2018 - Present (7 years 3 months)

Interacted with customers and provided high standard customer service. Executed transactions on POS system and assisted with stock take, receiving, unpacking, and merchandising.

Customer Service Stock Management Merchandising Communication

Education

Degrees, certifications, and relevant coursework

Hoerskool Jan De Klerk

National Senior Certificate, General Studies

Completed secondary education, earning the National Senior Certificate. Focused on a broad curriculum to prepare for further studies.

Unicollege West Rand

Upgrade Program, Mathematics and Physical Science

Participated in an upgrade program to enhance knowledge in Mathematics and Physical Science. This program aimed to strengthen foundational understanding in these key subjects.

Pearson Institute (MGI)

First Year Biomedical Science, Biomedical Science

Activities and societies: Modules: Science Skills; Principals of Biology; Introduction to Chemistry; Mathematics; Bio entrepreneurship; Quantitative Techniques; Animal and Plant Biology; Applied Chemistry; Physical Science; Medical Bioethics & Communications; Project Management and Computer Skills.

Completed the first year of a Biomedical Science program. Studied core modules including Science Skills, Principals of Biology, Introduction to Chemistry, and Mathematics. Gained foundational knowledge in biological and chemical sciences, along with an introduction to bio-entrepreneurship and quantitative techniques.

Digital Marketing Skill Institute LLC USA

Professional Diploma, Website Development and Search Engine Optimisation

Activities and societies: Modules: Digital Marketing, Website & E-commerce Development, Search Engine Optimization & Content Marketing

Obtained a Professional Diploma in Website Development and Search Engine Optimisation. Covered key modules such as Digital Marketing, Website & E-commerce Development, Search Engine Optimization, and Content Marketing. Developed skills in creating and optimizing websites for improved online visibility.