Open to opportunities

Gloria Nkosi

@gloriankosi

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Dedicated retail professional with 27 years' customer-focused experience.

South Africa

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What I'm looking for

I am seeking a customer-focused retail or administrative role where I can lead teams, develop curriculum planning skills, and grow in leadership while contributing strong operational and problem-solving experience.

I am a dedicated and hardworking retail professional with 27 years of experience in cashier, trainee manager, and admin manager roles. I build loyal customer relationships, lead teams, resolve problems, and manage administrative and screening tasks while continuously learning and improving my planning skills.

I have experience across store operations including money market and administrative management, with strengths in time management, communication, chairing enquiries, and basic computer literacy. I am personable, a good listener, and eager to take on responsibilities that expand my curriculum planning and leadership capabilities.

Experience

Work history, roles, and key accomplishments

Admin Manager

Usave

Jan 2024 - Jan 2025 (1 year)

Managed administrative operations and case screening for a retail store, improving team workflow and resolving customer issues. Led enquiries and represented the store in stakeholder interactions.

retail management Team Leadership Customer Service Time Management Communication Computer Literacy

Trainee Manager

Usave

Jan 2022 - Jan 2024 (2 years)

Trainee managerial role overseeing store operations and mentoring staff to improve service delivery and teamwork. Assisted in money market operations and operational problem solving.

Retail Operations Mentoring Customer Service Problem Solving Teamwork Time Management Communication

Admin Manager

Safiyas Spice and Gift

Jan 1998 - Jan 2008 (10 years)

Managed administrative and cashier responsibilities for a retail gift and spice shop, maintaining customer relationships and store cash operations. Supported store management from 1998 to 2008.