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Princess Melanie Mahilum

@princessmelaniemahil

Message

I resolve e-commerce customer issues, process orders, and maintain accurate operational records.

Philippines

Message

I've supported e-commerce customers through Zendesk and Shopify, resolving inquiries and processing orders efficiently.

I used Zendesk macros and automated triggers to improve first-response times while maintaining high CSAT scores.

I collaborated with fulfillment teams to address shipping delays, manage returns, and keep inventory and product status updated.

My office internship strengthened my accuracy in data entry, record keeping, filing, scheduling, document preparation, and professional phone communication.

Experience

Work history, roles, and key accomplishments

E-commerce Customer Support & Operations Specialist

Shopify / Zendesk Experience

Sep 2024 - Jun 2025 (9 months)

Resolved customer inquiries via Zendesk using Shopify integration for efficient order processing and issue resolution. Leveraged Zendesk macros and automated triggers to improve first-response times and maintain high CSAT scores.

Shopify Zendesk Order Processing Customer Support Ticket Resolution Macros Triggers CSAT Inventory Management Returns Management

Office Clerk (OJT / Internship)

Clinica De Alternativo Medicina and Wellness Center Inc.

Managed daily office administrative tasks including record keeping, filing, and data entry with high accuracy. Handled incoming calls, scheduled appointments, and greeted visitors, providing professional and courteous communication.

Data Entry Record keeping Filing Customer Service Communication Skills Microsoft Office Google Workspace