MBMia Barredo
@miabarredo
Experienced E-commerce Customer Service Analyst with a passion for support.
PhilippinesWhat I'm looking for
I am a dedicated Customer Service Representative with over 5 years of experience in resolving complex customer inquiries in the e-commerce sector. My journey has allowed me to develop a strong passion for building lasting customer relationships, driving brand loyalty, and enhancing customer engagement. I thrive in both team environments and independent settings, always aiming to provide exceptional service.
At Shopee Philippines Inc., I excelled as an Operations Analyst, where I managed customer inquiries through email and chat, focusing on logistics, order information, and handling disputes and fraud cases. My ability to investigate and process claims has been crucial in ensuring customer satisfaction and trust. Additionally, my experience as an E-commerce Virtual Assistant has further honed my skills in customer service, particularly in addressing e-commerce concerns and administrative tasks.
Experience
Work history, roles, and key accomplishments
Operations Analyst
Shopee Philippines Inc.
Jan 2020 - Jan 2025 (5 years)
Handled email and chat inquiries, providing solutions for logistics, orders, returns, and refunds using Salesforce and CRM tools. Investigated and processed dispute cases, including claims. Analyzed potential fraud scenarios based on established guidelines.
Customer Service/Admin Asst.
E-commerce Virtual Assistant
May 2023 - Jul 2023 (2 months)
Provided customer service chat and email support for e-commerce issues including delivery, order status, and order problems. Performed administrative tasks such as processing claims and conducting investigations using Shopify, Zendesk, and Gorgias.
Import and Export Staff
Almextech Inc.
Jul 2019 - Dec 2019 (5 months)
Managed export documentation, including invoices and packing lists. Processed air shipments with various couriers and handled PEZA documentation. Maintained databases by updating and encoding information.
Import and Export Staff (Student Trainee)
Reliance Producers Cooperative
Jun 2018 - Jul 2018 (1 month)
Gained knowledge in import and export documentation, including PEZA processes. Assisted with processing shipments, packaging parcels, and handling airway bills for various couriers. Supported database management through updating and encoding information.
Education
Degrees, certifications, and relevant coursework
CCCavite State University-Main Campus
Bachelor of Science, Information Technology
Governor Ferrer Memorial National High school-San Francisco Annex
Secondary Education, General Studies
Manalo Academy
Elementary Education, General Studies
Availability
Location
PhilippinesAuthorized to work in
Job categories
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