Princess Joy Dorata

Delivered timely and professional support to customers via chat and email, resolving client inquiries, concerns, and follow-ups with a customer-first approach. Handled back-end operations such as data entry, process monitoring, and task coordination, supporting internal teams by ensuring smooth workflows and accurate documentation.

Performed administrative and operational tasks to support daily business functions. Conducted data cleanup to ensure accuracy and integrity across systems, managing various data entry and maintenance tasks with attention to detail.

Drove overall sales performance and acquired new business opportunities, ensuring retention of high-quality business within the assigned branch and area. Implemented strategic initiatives to strengthen relationships with bank partners, building and maintaining strong, professional business partnerships with bank stakeholders.

Handled various inquiries and policy-related requests from walk-in clients, including checking policy status, details, and requirements for processing. Provided accurate information and appropriate advice based on the client’s policy and request type, coordinating with relevant departments to ensure timely and satisfactory resolution.

Delivered engaging and interactive English lessons to Chinese students of all ages, from young learners to adult professionals. Provided structured lesson materials, free talk sessions, and customized learning experiences based on student needs.

Provided customer service and sales, assisting customers with travel bookings including flights, hotels, and car rentals. Performed upselling and cross-selling of travel products such as travel insurance, seat upgrades, and vacation packages.

Completed a Bachelor of Arts in Interdisciplinary Studies with a minor in Media and Technology. This program provided a broad understanding across various disciplines, focusing on the intersection of media and technology.

Completed the required education units to be eligible for the Licensure Examination for Teachers (LET). This coursework prepared for a career in teaching.