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Liezette Anne Palangdan

@liezetteanne

Business Operations Analyst delivering customer-first email support and streamlined operations for subscription and membership teams.

Philippines

Message

What I'm looking for

I’m looking for a customer-focused operations role where I can own lead qualification, subscription workflows, and email support, while improving processes and partnering across teams to deliver consistently excellent customer experiences.

I’m a Business Operations Analyst who managed end-to-end operations for a U.S.-based client, including lead qualification, subscription cancellations, and member profile reviews. I also delivered email support with timely resolution and customer satisfaction in mind, while overseeing project management tasks to keep deadlines on track.

Alongside operations, I’ve freelanced remotely from 2021–2024—proofreading Chinese novels for grammar and clarity, managing social media accounts to improve engagement, and completing transcription, SEO tasks, and high-accuracy data entry. I’ve also annotated videos for AI and machine learning projects.

Before my business operations focus, I built strong training and communication experience through multiple English tutoring roles and home-based teaching, including tailored lesson plans and performance feedback across learners of different proficiency levels. With my TEFL and TESDA certifications plus Career Service (Professional) eligibility, I bring a detail-oriented, supportive approach to both customers and teams.

Experience

Work history, roles, and key accomplishments

Business Operations Analyst

Fullsuite

Jul 2024 - Jul 2025 (1 year)

Managed end-to-end operations for a U.S.-based client, including lead qualification, subscription cancellations, and member profile reviews. Provided email support and assisted with project management to meet deadlines and support customer satisfaction.

Lead Qualification Subscription Management Profile Review Email Support Customer Satisfaction Project Coordination

Freelancer

Remote

Jan 2021 - Jan 2024 (3 years)

Provided freelance content and data services including proofreading, social media management, transcription, SEO, and data entry. Also annotated videos for AI and machine learning projects.

Proofreading Social Media Management Transcription SEO Data Entry Video Annotation AI ML Data Labeling

English Tutor (Home-Based)

101 Easy-A Online English Tutorial Center

Jan 2020 - Jan 2021 (1 year)

Taught English to Chinese, Vietnamese, and Korean students across different proficiency levels. Developed tailored lesson plans and provided performance feedback to students.

English Teaching Lesson planning Cross Cultural Communication

English Tutor (Office-Based)

Etalk Culture Ltd.

Jan 2017 - Jan 2019 (2 years)

Delivered English lessons to students aged 3–15 using engaging teaching methods. Prepared lesson plans and participated in skill-development seminars.

English Teaching Lesson planning Seminar Participation Classroom Instruction

English Tutor (Office-Based)

ABC360 Online English School

Jan 2015 - Jan 2016 (1 year)

Taught basic English to Chinese students and created structured lesson plans. Provided after-class feedback to track and improve student progress.

English Teaching Lesson planning After Class Feedback Student Progress Tracking

Student Assistant

University of Baguio

Jan 2010 - Jan 2013 (3 years)

Encoded student files, released student accounts, and managed inquiries at the Student Accounts Office. Answered calls, sorted and filed documents, and supported office operations.

Records Management Phone Support Office Operations