Dhen Ehldred Felarca
@dhenehldredfelarca
Organized professional passionate about becoming a virtual assistant.
What I'm looking for
I am a highly organized and detail-oriented professional with a Bachelor of Arts in Mass Communication from the University of the Philippines Cebu. My strong passion for becoming a virtual assistant drives my commitment to providing efficient and reliable support in a remote work environment. With a proven track record in administrative and communication skills, I excel at multitasking and managing time effectively, making me a valuable asset for businesses and individuals looking to streamline their operations.
Throughout my career, I have gained diverse experience in various roles, including as a Remote ESL Teacher, where I create interactive educational presentations for Korean elementary students. My previous positions as a Quality Assurance Specialist and Customer Service Representative have honed my ability to communicate effectively and manage customer needs. I am proficient in various office software tools, including Microsoft Excel, which enhances my capability to support clients in maximizing productivity.
Experience
Work history, roles, and key accomplishments
Remote ESL Teacher
LoveWell English
Jan 2021 - Present (4 years 4 months)
Creating interactive educational presentations for Korean elementary students, providing engaging lessons focused on effective interaction.
Quality Assurance Specialist
Teletech
Jul 2019 - Sep 2019 (2 months)
Setting parameters for quality calls to guarantee sales conversion while maximizing the use of Microsoft Excel for client communication.
Financial Executive
AXA Philippines
Apr 2018 - May 2019 (1 year 1 month)
Tailored customers' needs regarding their car loans, promoting financial planning and assisting with loan document requests.
Travel Claims Officer
QBE Insurance
Apr 2017 - Apr 2018 (1 year)
Sorted, exported, and responded to insurance claims from lodgment to approval or denial, ensuring effective communication with clients.
Sales Agent
ConnectUs BPO
May 2016 - May 2017 (11 months)
Made outbound and inbound calls to potential clients interested in purchasing and refinancing homes, ensuring sales conversion.
Writer Intern
Sunstar Publications
Jul 2015 - Jul 2015 (0 months)
Created lifestyle stories for the weekend issue of the Cebu local magazine, enhancing writing and editorial skills.
Customer Service Representative
Sykes Asia Inc.
Apr 2014 - Jul 2015 (1 year 3 months)
Provided customer support through effective communication and problem-solving skills, assisting clients with their inquiries.
Tutor
Greater Heights Educational Solutions
Mar 2013 - Jan 2014 (10 months)
Taught students from Kindergarten to High School, adapting lessons to meet various demands and learning styles.
Education
Degrees, certifications, and relevant coursework
Dhen Ehldred hasn't added their education
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