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@dhenehldredfelarca
Organized professional passionate about becoming a virtual assistant.
I am a highly organized and detail-oriented professional with a Bachelor of Arts in Mass Communication from the University of the Philippines Cebu. My strong passion for becoming a virtual assistant drives my commitment to providing efficient and reliable support in a remote work environment. With a proven track record in administrative and communication skills, I excel at multitasking and managing time effectively, making me a valuable asset for businesses and individuals looking to streamline their operations.
Throughout my career, I have gained diverse experience in various roles, including as a Remote ESL Teacher, where I create interactive educational presentations for Korean elementary students. My previous positions as a Quality Assurance Specialist and Customer Service Representative have honed my ability to communicate effectively and manage customer needs. I am proficient in various office software tools, including Microsoft Excel, which enhances my capability to support clients in maximizing productivity.
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Work history, roles, and key accomplishments
LoveWell English
Jan 2021 - Present (4 years 10 months)
Creating interactive educational presentations for Korean elementary students, providing engaging lessons focused on effective interaction.
Teletech
Jul 2019 - Sep 2019 (2 months)
Setting parameters for quality calls to guarantee sales conversion while maximizing the use of Microsoft Excel for client communication.
AXA Philippines
Apr 2018 - May 2019 (1 year 1 month)
Tailored customers' needs regarding their car loans, promoting financial planning and assisting with loan document requests.
QBE Insurance
Apr 2017 - Apr 2018 (1 year)
Sorted, exported, and responded to insurance claims from lodgment to approval or denial, ensuring effective communication with clients.
ConnectUs BPO
May 2016 - May 2017 (11 months)
Made outbound and inbound calls to potential clients interested in purchasing and refinancing homes, ensuring sales conversion.
Sunstar Publications
Jul 2015 - Jul 2015 (0 months)
Created lifestyle stories for the weekend issue of the Cebu local magazine, enhancing writing and editorial skills.
Sykes Asia Inc.
Apr 2014 - Jul 2015 (1 year 3 months)
Provided customer support through effective communication and problem-solving skills, assisting clients with their inquiries.
Greater Heights Educational Solutions
Mar 2013 - Jan 2014 (10 months)
Taught students from Kindergarten to High School, adapting lessons to meet various demands and learning styles.
Degrees, certifications, and relevant coursework
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