@princessflorencepacl
NDIS rostering coordinator at NDIS Infinity Support Services who allocated worker shifts and coordinated daily roster changes using VisualCare.
PhilippinesAt NDIS Infinity Support Services, I created and allocated worker shifts using VisualCare. I handled daily roster updates and coordinated with workers to fill vacant shifts.
At Six Eleven Global Services and Ubiquity Services, I supported customers by phone, live chat, and digital channels, helping with inquiries, appointments, and account updates. I also maintained customer records and resolved or escalated concerns.
Work history, roles, and key accomplishments
NDIS Infinity Support Services
Aug 2026 - Oct 2026 (2 months)
Created and allocated worker shifts using VisualCare, managed daily rostering tasks, and coordinated with workers to fill vacant shifts. Built positive working relationships through clear communication and demonstrated initiative and flexibility.
Ubiquity Services
Jan 2026 - Apr 2026 (3 months)
Provided professional inbound customer support through phone and digital channels, assisted with account inquiries, and documented interactions accurately. Listened actively to customers and followed company procedures to maintain high service standards.
Six Eleven Global Services
Oct 2023 - Jan 2026 (2 years 3 months)
Handled high-volume outbound calls and live chat inquiries, assisted customers with inquiries and service requests, and maintained accurate records. Resolved concerns and collaborated with internal teams to meet quality and productivity targets.
Degrees, certifications, and relevant coursework
Bachelor of Secondary Education, Secondary Education
2021 - 2024
Pursued a Bachelor of Secondary Education with a major in English from 2021 to 2024.
Senior High School Diploma, Humanities and Social Sciences
2019 - 2020
Completed Senior High School with a focus on Humanities and Social Sciences from 2019 to 2020.
Software and tools used professionally
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