Madelyn User

I am a dependable and service-driven Customer Service Representative with a strong background in handling customer inquiries and resolving concerns. My ability to deliver clear and empathetic support across various channels has been a cornerstone of my professional journey. I pride myself on my excellent communication skills, active listening, and a calm, solution-oriented approach, especially in high-pressure situations.

Recently, I completed a Virtual Assistant training that enhanced my skills in task management and digital tools, adding significant value to my ability to support customers efficiently in remote or tech-based environments. At SixEleven Global Services, I managed over 50 customer support tickets daily, achieving a resolution rate of over 95% and consistently exceeding service-level expectations. My experience includes preparing reports, reviewing contracts for legal compliance, and coordinating Change of Ownership cases, which reduced processing delays by 30%.

Proficient in tools such as Zendesk, Salesforce, and Microsoft Dynamics 365, I have successfully managed workflows and communications. I am eager to leverage my skills and experience to contribute positively to a dynamic team.