At TECH MAHINDRA, I handled customer queries by phone, email, and chat, and guided people through technical troubleshooting for smartphones, routers, modems, and internet connectivity. I also recommended phones, broadband plans, and internet devices, and upsold plans, accessories, and add-on services.
At WIPRO HR SERVICES, I resolved customer complaints and answered inquiries across phone, email, and chat while meeting quality, productivity, and customer satisfaction targets. As a Student Intern at M & L Consulting, I collected and verified secondary-source data and updated the company website.
